Kb

Good morning,

Thank you for taking the time to share your feedback. I am truly sorry to hear about the issues you experienced with your delivery. It is concerning to learn that the level of service was subpar.

We take such matters very seriously and I would like to investigate this further to ensure it does not happen again. Could you please provide more details by contacting us at DX-2-Info@dxdelivery.com? Your input will help us improve our service and prevent similar incidents in the future.

Best regards,
Lia

Hi Kristian,

I am sorry that the seatpost arrived with with a potential defect. We have to return parts to suppliers/manufacturers in cases of warranty problems, this is why you were asked to return it to us.

Kind regards,
Bikeparts.co.uk

Thanks for the great review! We're glad to hear it fits perfectly, just what we like to hear. Best Regards, Shelly

Hello,

Thank you for your valued feedback and I am sorry to hear about the inconvenience you have experienced with your recent order from us.

At Jones bootmaker, we strive to ensure that all our products meet the highest standards of quality, and I apologise that this has not been the case with your recent purchase.

Please proceed with returning the shoes using the pre paid label provided with the order, please note there will be no charge for this. Once the item has been received, we will action your refund as swiftly as possible.

If there is anything else we can assist you with or if you have any further questions, please do not hesitate to contact us.

Our sincerest apologies once again for the inconvenience caused, we do hope this will not deter you from shopping with us again in the future.

Kind regards,
Leanne
Jones bootmaker

Hi KB,

Thank you for taking the time to leave your review.

We do sell previously returned items, as all items should be returned unused. Our Returns Team will inspect all returns and deem if they are as new and if so put the items back to stock to be sold again. Which I believe is what has happened with your saddle.

I can see that my colleague replied to your email Friday afternoon requesting some images. You are of course welcome to return the saddle and we will issue you a refund, but I hope we are able to come to a resolution for you.

I will reply follow up on the email thread you have with my colleague.

Many thanks,

Chris
(Cusotmer Care Supervisor)

Thank you for sharing this and the team apologises for the very late response.

The issues you experienced, including incorrect shipping information, items not showing as out of stock, and emails going unanswered, relate to problems under the previous ownership. These failures should not have happened.

Pest Help is now run by a new team with proper stock management and customer support in place. Anyone affected is welcome to contact info@pesthelp.co.uk so the team can resolve any outstanding issues.