Cameron Attfield

We’re very sorry to hear about the issues you experienced with delivery.
We completely understand how frustrating it must have been to have your parcel delivered incorrectly more than once. Unfortunately, this was due to an error with the courier, and as soon as we were made aware, we arranged for the order to be resent to ensure you received it correctly.
While delivery is handled by our courier partners, we absolutely take responsibility for supporting our customers when things go wrong, and we’re sorry for the inconvenience and delay this caused you.
We truly appreciate your patience while this was resolved, and we hope you’re pleased with your order now it has arrived safely.

Good Morning,

Thank you for taking your time to leave us this feedback.

I am very sorry to hear you've not had a good experience with this order. I have looked into this and can see you placed this order on the 1st of January. Your order was dispatched with FedEx but unfortunately was showing as pending a shipment which then was escalated with the FedEx team. We then were informed that FedEx had an incomplete address which is why your delivery was delayed. As we weren't made aware of this, we weren't able to have this rectified sooner for you.
Due to the inconvenience of this, your postage was refunded as an apology for metals4U. I can assure you this is not the level of service we like to provide for our customers. This feedback will certainly be getting passed over to the courier as our customers are our main priority!

We always try our best to have any issues rectified as quickly and efficiently as possible. If you wish to send over images of the damage, we will be more than happy to create a replacement order for you to have dispatched as a matter of urgency. If you wish to send us an email to info@metals4u.co.uk we can look into this for you.

Kind Regards,
Amie

Hello Cameron, we are really sorry to hear this.
A member of our customer service team will be in touch shortly.