United Kingdom
Review of Business
Fortunately we have not had any contractual agreements with this company but they have carried out fraudulent activity with claiming a phone number of our business, so that they can sign up another company which had been trying to claim and use that number. I would not recommend using this company.
Review of Premitel Connections
Quality service. Really easy to switch. Stephen has been really helpful in setting it up and informing me of progress. Really happy.
Review of Direct Line
Since my last review about DirectLine Ins, I have had correspondence from the Escalations Department who are refusing to pay any Late Payment Fees on the Invoice which is over 2 years overdue!
It seems DirectLine intention is to delay payment for as long as possible and refuse to pay any penalties that are incurred.
In my opinion, Independent Vehicle Bodyshops will start refusing to repair vehicles if they are Insured with DirectLine.
Easily the worst Insurance Co we have to deal with.
Reply from Direct Line
I’ve left a link to our website below, where you can raise this as a complaint and find more information about our complaints processes. We have several ways to raise this, including an online complaint form available on the site. Once we’ve received your complaint, one of the team will be in touch to try and resolve this with you.
https://www.directline.com/complaints
Review of Direct Line
As a small Bodyshop Repair Workshop we carry out Insurance Repairs for our Customers all the time. We deal with a number of different Insurance Companies but we have the most problems getting paid by DirectLine.
They currently hold the record for the longest we have had to wait for payment of a repair which so far is over 2Yrs!!
Despite a number of reminders and Late Payment Fees added, we are still waiting for payment.
I wouldn't purchase Insurance with DirectLine.
Reply from Direct Line
I’ve left a link to our website below, where you can raise this as a complaint and find more information about our complaints processes. We have several ways to raise this, including an online complaint form available on the site. Once we’ve received your complaint, one of the team will be in touch to try and resolve this with you.
www.directline.com/contact-us/complaints
Review of Markerstudy
Following on from our previous review. Markerstudy have been in touch regarding the Non Payment of our Invoice, but still have not yet made payment.
Appalling service. We deal with most Insurers and these have far been the worst.
Reply from Markerstudy
Hi, thanks for leaving us another review. I’m sorry to learn that you are yet to have the invoice for the repairs paid. I’ve located the claim and requested the team dealing with this give you a call however if you need any more assistance feel free to contact me using Customersupport@Markerstudy.com.
Many thanks, Pete
Review of Markerstudy
This Insurance Co are dreadful! We're a Vehicle Repairer who carried out the repair to a customers car 10months ago, yet we are still waiting for payment!
Any customer using these people won't get their vehicle repaired by us now.
Reply from Markerstudy
Hi, thanks for leaving us a review. I’m sorry to learn about the delays in getting your invoice settled after repairing a vehicle on behalf of our policyholder. If you would like to e-mail the details to Customersupport@Markerstudy.com I’ll be more than happy to review this for you.
Many thanks, Pete.
Review of DHL Parcel UK
Parcel not collected for three days after paying extra for next day collection. Very poor service. I wont be using them again.
