Mrs Patricia Nightingale

Dear Mrs Nightingale,

Thank you very much for taking the time to share your feedback.

We are truly sorry to hear that you felt you waited too long for your order. Having reviewed the timeline, we can see that the delivery was completed within our stated 6 working day timeframe; however, we completely understand that you may have needed the item sooner, and we apologise for any disappointment this caused.

We are also sorry that the item you ordered was not the correct size for you. Please do feel free to reach out to us directly, as we would be more than happy to assist you with re-sizing and finding the best possible fit.

Regarding your refund, we sincerely apologise that this took longer tthan usual to process. Due to the holiday period, we received a higher volume of returns than normal, and our small team worked hard to catch up as quickly as possible. We are very sorry for the delay and any inconvenience it may have caused.

Thank you again for your understanding, and please don’t hesitate to contact us if we can help further.

Kind regards, Nicky xx

We understand your frustration with the delivery time. We strive to provide timely service and apologise for any inconvenience caused. We're glad you ultimately received your order, though we're disappointed to hear the shoes weren't to your liking.

Hello Patricia,

Thankyou for your review, we're sorry to hear that the bin arrived to you damaged. We can see that our Customer Service have raised this with our depot .

Kind Regards

Team Homebase

Thank you very much for your feedback!