Very bad service
Very bad service! Sehr schlechter Service. 2 weeks I try to get a person on phone who can help me. First there was a wrong price. After I paid for the new order I need one week (lot of calls and mails) to get an email that they received the money and that they will send it. I received a tracking number but one week they didn’t send. The crazy point is, I call so often and I’m waiting always more than one hour on phone but nobody pick up. And always the automatic telephone announcement says that I’m the next person (number 1). Only my first 2 calls, 9 days ago they picked up and also they couldn’t help me. Now they didn’t pick up, because they see my number?? It’s already 2 weeks and still I didn’t receive my wheels. I chose a service partner from the website for the delivery. But now I see also that the service partner will close now, so I need also change the adress now. But nobody pick the phone and nobody answer to my mail. If since one week the tracking number shows me that they didn’t send, so please change the adress at least now. Now they will answer maybe after one week, when they send to a adress from their service partner which close now and where a delivery is not possible. Than I need wait again few weeks?
Just I wait again one hour on phone for a person who can help me but nobody pick up. I want only a contact person who can help me and communicate with me.
Totally I wait more than 6 hours on phone during this 2 weeks to reach someone.
Very very bad service!!!