Delvery is terrible
Delvery is terrible - We have waited since Start of December for Delivery Doors were ordered on 28th November and they have just been delivered on 20.01.26
Reply from Vivid Doors
Hi Derek, We sincerely apologise for the delays you have experienced with your order. Unfortunately it appears that there was an issue within the couriers warehouse, where they couldn't locate the goods when it was time for delivery, they only notified us of this issue in January and requested more items be despatched. I can see that we despatched the items as soon as these were requested and asked that delivery be booked in for as quickly as possible. We have raised this issue with the couriers as these delays are not acceptable and this is not the level of service we wish to provide our customers with. We apologise again for the inconvenience this has caused.
