FrancescoCugliandro

Gentile Francesco Cugliandro,

Grazie per esserti rivolto a noi e aver condiviso le tue preoccupazioni. Prendiamo seriamente in considerazione il feedback e ci scusiamo per eventuali disagi che potresti aver riscontrato.

Per affrontare questa questione in modo efficace e individuare il tuo account per un'indagine approfondita, potresti gentilmente fornirci ulteriori dettagli come il tuo ID della piattaforma di trading, indirizzo email o qualsiasi informazione rilevante? Questo ci consentirà di esaminare il tuo caso e fornirti assistenza.

Riguardo alla menzione dei profitti promessi, desideriamo chiarire che, mentre ci impegniamo a offrire un ambiente di trading affidabile, non garantiamo specifici risultati finanziari.

La tua collaborazione è essenziale per aiutarci a comprendere e risolvere la questione che hai sollevato. Siamo impegnati a garantire un'esperienza positiva per i nostri clienti e apprezziamo il tuo feedback per raggiungere questo obiettivo.

Non esitare a comunicare direttamente con il nostro Servizio di Assistenza Clienti, faremo del nostro meglio per assisterti prontamente.

Cordiali saluti,
Il Team di CAPEX.com

Dear Francesco Cugliandro,

We appreciate you taking the time to let us know what you think. We value your openness to talk to us about your ideas and experiences. We've looked over your case and every detail you entered into our CRM.


We acknowledge that miscommunications do happen, however we would like to address a few of the issues you brought up in your review. We think that when we told you about the costs of our services before beginning a contract with you, you might have become irritated. We recognize the motivation for this.

It is evident from our CRM that you were regrettably duped in a binary options scam. We are aware that this can cause a great deal of uncertainty and annoyance, particularly when interacting with alternative trading platforms like cryptocurrency and the proverb "once bitten, twice shy."

Since you most likely paid upfront fees to brokers or trading platforms in the past and were duped, we think there may have been some miscommunication between upfront fees and service fees.

We would want to make it clear, nevertheless, that Investlord-Limited is not a trading platform, nor do we charge any upfront costs. We only ask for a service fee in exchange for our invaluable assistance, and our CRM indicates that this is when you started acting very defensively.

You must realize that we are a trustworthy business that has resolved thousands of cases involving internet frauds. We only charge the service fee, just like a plumber would, for example, but we have a wealth of experience identifying patterns of deception and fraud as well as patterns among scam victims who react the same way you did when they hear about the fee that needs to be paid. This associates them with the so-called "upfront fee," a term that traders and trading platforms use.


Receiving a one-star review and a false comment based on unreliable, untrue information is incredibly unfair because it is not part of our customer relationship or reputation management to request feedback ahead of time, particularly if we haven't added any value to your experience.


Because of this, we are aware that you may have inadvertently mixed apples with oranges when providing this input. When you consider that we offer assistance and are committed to reducing the impact of all types of internet frauds, it becomes even more unjust! We never collect money before each of our clients has agreed to a contract with us and received the same precise information that you did. We will be happy to address all of your inquiries if you want to get in touch with us and move forward with your case, though.
Yours,
Investlord-Limited.