Surya

One Year of Regret — Faulty Machine & Zero Support

I’ve owned Rotimatic for almost a year now, and it en the worst purchase I’ve ever made. The machine constantly fails and becomes completely unusable whenever I change the atta — errors, failed rotis, wasted flour, wasted time. For a premium product, that’s completely unacceptable.

I’ve contacted their customer support more than 6 times since i bought it. Within just one year I’ve already had to replace dough cup and the other one has cracks already— the way it handles dough mixing process and the sound it makes during it makes is terrible.

Worst support …….Support feels totally untrained and UNAVAILABLE ALL THE TIME. Though they say 24/7 it never happened to me to get hold of someone and get resolution in one attempt. No updates. No proper responses. No solutions. And I can never get an appointmenty slot for remote support quickly without wasting hours and hours trial and errors. It’s like they disappear the moment you need really.

This product has given me nothing but stress. Instead of helping in the kitchen, it has turned into a daily frustration. I genuinely regret trusting this brand and strongly warn others to stay far away. A very expensive mistake.

Please only buy it if you have ample of time to waste with the machine and their support waiting time and patience.

Extremely disappointed with @Rotimatic support.
I've spent hours on chat with no resolution — the machine still doesn't work, and the advice given was frustratingly ineffective.
Support needs to step up. This has been a huge waste of time.

All good and delivered item as mentioned on time

Very poor experience. We had a confirmed site survey appointment, but the technician chose not to show up, calling instead to say it was too hot and he didn’t want to be late to his next job. Rather than rescheduling properly, he tried to give us an estimate over the phone without even seeing the site.

To make matters worse, he said the job “might be expensive” and implied that we might not be able to afford it or would probably back out after comparing other quotes. That kind of comment is presumptive, condescending, and completely unprofessional.

There was no respect for our time or our intelligence. I would not recommend this company to anyone expecting even basic customer care or courtesy.

very polite and skilled staff, had blood test done which was straight forward and no waiting and right to point information.

Onething for me to highlight, i always had bruises after blood draw ( done @ NHS and other private clinics) and brusies lasted atleast 2 weeks even though they used Butterfly needle.

Ashref @ Pearlfect carried same butterfly needle procedure and for the first time after several years it was a no bruise episode following blood draw.

Easy to access and right in the centre, didn't find difficult with parking.

I recommend them definitely.

Such a worst practice i ever faced so far.. Reception lady said nothing.. i was on time for my appointment.. though it was clear that they were running behind.. didn’t bother to give correct info.. later she did mention that they were running bit late.. then another client after my slot came in and she made a point that they could atleast keep posted with delays. So kindly and conveniently reception lady ( with management 0permission) pushed her appointment before me without asking or saying to me though i was literally waiting for more than 20 minutes.
Once the other client went into the room for her tests .. i asked what’s happening and how much more time for my appointment… she said after that lady’s test.. i was bit shocked there was no courtesy to ask before changing appointments on the top she said that its her manager decision.
Manager came to talk to me guess what.. Manager lied straight on my face saying that the other client appointment was before me .. as she didn’t know that we already spoke outside about parking and appointments. Manager tried to cover her lies by saying system glitch etc..

I had to cancel my appointment and asked for refund. Need to see how long that takes to return my money!!!from them….. never going to book anything with them in future…I didn’t see any professionalism or best practice in place for this company/ branch.

They just change appointments as they like and push forward..as they like..if you are not brown skin! felt bit discriminated…

Lost couple of hours without any success and now rebooked for my test with other company.. where there is some compassion and professionalism.