Duplicate keys, terrible support
Been using instant gaming for years. Today decided to buy DLC for Tropico 6 to relax while being a dictator. Once I received my key I instantly entered it in Steam, just to be greeted with the message "Duplicate product code", a shame but didn`t think much about it. Contacted support. Their support was like "Okay do contact Steam support, get the date it was redeemed". Excuse me, I bought a product from you, you are the seller, this is your responsibility, not Steam's support.
I maybe would understand this if I had claimed a game worth 40+ eur, something that was just recently released, now I claimed DLC for 4.53eur :)
I am not going to torture Steam support for my mistake. I hope someone planning to purchase the game from instant-gaming will read this message and rethink their decision and pay a few euros extra for a guaranteed game and avoid having to deal with the most terrible customer support.
Would be nice if some customer support rep from instant-gaming also would read this. If you arereading - congratulations!!! You have received my 4.53eur. Hope it brings you happiness and prosperity, as this was my last purchase on your site.
November 29, 2023
Unprompted review