Andrea Neilson

Australia

Reviews

Review of Thea Design

Review of Danimariethelabel

Rated 1 out of 5 stars

Proceed with caution

I recently purchased two dresses that were both just under $200. I thought the material was not of good quality, with one of the black dresses being so thin, it was see through. I left a comment on a Facebook ad, warning others as I was worried someone had made a copycat account and I was scammed.
No one contacted me.
They proceeded to mock me with another Facebook user, calling me a scammer before deleting my two comments and blocking me. My second comment was to say I was a customer and not a scammer. I was prepared to just cut my losses but the quality of the dresses I received and that weird facebook interaction, I would proceed with caution.

January 1, 2024
Unprompted review

Reply from Danimariethelabel

Hi Andrea, I’m the new owner of Dani Marie, and I’m truly sorry your past experience left you feeling frustrated and unheard. That interaction you describe does not reflect how we treat our customers today.

Since taking over, we’ve made meaningful changes to our customer service, communications, and policies, including our Love-Your-Fit Guarantee, so everyone feels supported and respected when shopping with us. We’re committed to providing clear, helpful guidance and a positive experience for every customer.

If you ever want to give us another try, I’d be happy to personally assist and ensure your experience is smooth and enjoyable.

Kind regards,
Benny
Owner, Dani Marie