Very poorly
Did not provide a refund for the flight that was modified, only a voucher that I will not be able to use. When the flight was modified, they even did not provide a modified invoice. The only responce I got, was an automatic virtual assistant. Nobody bothers. Definitely I am not going to book with them again. There are other providers which are reliable, do not have this plenty of masked fees and have better price and quality ratio.
Reply from Kiwi.com
Dear Aleksandra Ekkert,
Thank you for sharing your experience with Kiwi.com.
We regret to inform you that we cannot locate your reservation in our system due to the absence of a booking reference number. To enable us to review your case and address your concerns, please provide us with your booking number and the email address used when making your reservation.
Once we receive these details, our team will be able to identify your booking and provide you with the necessary assistance.
Best regards,
Customer Advocacy Team
