Elena

Harry helped me very fast

The delivery was prompt, and we were informed about the order status every day.

unfortunately, after 100% payment for the vacation, we were left without customer support. I requested and paid for leave for 2 adults and 1 child for almost 5 years. I received confirmation of accommodation in a double room with one bed, without a place for our child. I have already sent more than 3 letters asking if there is a bed for a child in the room, because... The three of us cannot sleep in the same bed. Nobody answers me for 10 days, although I write and write again. It's no use calling. You can wait on the line for several hours and no one will answer. There is no longer any online chat on the website with an employee. And now I don’t understand at all whether we paid a real agency and whether our vacation will take place. Even if we are lucky and have real air tickets and a paid hotel. THEN our vacation is already ruined, because... Instead of joyfully looking forward to our vacation, we are a little shocked and stressed, because... we were either left without a vacation, or our vacation would be without any customer support, which is also not happy. I hope I'm wrong. But so far everything looks like one big deception.