Loyal Customer for 15 Years, Cancelled by a ChatGPT-Generated Notice—Proceed with Caution
We’ve been loyal customers of WorldStream for 15 years, investing thousands of dollars annually into their services. However, our relationship came to an abrupt and disappointing end when WorldStream sent us a cancellation notice that was generated by ChatGPT, giving us just a few days to move our servers. This kind of impersonal, automated response to a long-term business partnership is simply unacceptable. We’re giving them 2 stars, and that’s only because of the 15 years of service prior to this incident.
As a business, terminating a customer with no history of abuse or illegal activity—using a generic, AI-generated email, and on such short notice—shows a complete lack of respect for their clients. Our business has consistently adhered to WorldStream's terms of service without issues, making this sudden cancellation all the more baffling. It appears that anyone using their services could be cut off at any moment, based on nothing more than an algorithmic decision.
We urge potential and current customers of WorldStream to be cautious, as they may find themselves suddenly canceled through an AI-generated message, without any regard for the impact on their business.
This concern also extends to their affiliate, Greenhouse Datacenters, which operates under the same management. We removed all of our racks after this incident and feel sorry for the likes of Dirk Vromans and Lennert Vollebregt, who were once great partners. It’s unfortunate to see that with the new direction, customer care and loyalty have taken a backseat.
We strongly advise any business considering their services to reconsider and prepare for the possibility of being terminated without notice or proper human intervention.
Copy of their ChatGPT termination notice:
Hi,
I hope this message finds you well.
After reviewing your account we noticed you are providing offshore hosting, this is not in alignment with our business values.
Due to this, we have decided that we will not be able to continue providing you with our services.
We ask you to migrate your current servers away from our network before the end of the current billing period.
At the end of your latest billing period, your account will be suspended (24-10-2024).
If we can help you with anything else, please feel free to contact us.
Met vriendelijke groet / Best regards,
James
Security & Compliance Officer