Incompetent, liars, possibly scammers. NEVER USE.
I called to book a reservation a couple of weeks ago and called again to change it to today in one of den haag's locations. I arrived 16:25 and was told I can park my car, no, there's no parking. I sent a message and an email, no answer. I spent 30 minutes looking for parking and the nearest one is 10 minutes walk. Maybe I misheard, it's ok I told myself. At 16:53 got an email that my reservation is "closed" , a bill for the amount I owed and a link to review. At 17:00 the code box said that my booking confirmation, which is my code, is invalid. The booking said I have until 18:00. I am writing this as am stranded on the street, missing multiple appointments and my entire week is ruined. No answer, no office and no one cares. Even if they refund me the 66 EUR booking fee, I had over a 1000 EUR in tasks pending on me having the damn van.
Reply from Oscar Autoverhuur
Dear Beshoy,
Thank you for sharing your experience, and we’re truly sorry to hear about the situation you encountered. This is absolutely not the level of service we aim to provide, and we understand how incredibly frustrating and disruptive this must have been for you.
We sincerely apologize for the lack of communication, the confusion around parking, and for the reservation being closed without proper support or follow-up — especially considering the urgent nature of your plans and the financial impact involved.
To address this properly, we kindly ask you to share your contact details with us so we can reach out directly and investigate the matter thoroughly.
Again, our sincere apologies. We hope to hear from you soon so we can resolve this with the urgency it deserves.
Kind regards,
Team Oscar Autoverhuur