Your reimbursement options are not…
Your reimbursement options are not suitable for someone living in Turkey. After experiencing an emergency during my trip abroad and requesting a reimbursement, none of the suggested methods worked for me. Card transfer: My Turkish debit/credit card is not accepted.
Revolut: I cannot create a Revolut account. It keeps saying “an email will be sent,” but I never receive anything.Because my Turkish sim is not supported, I also tried using my Hong Kong eSIM number, but it is not supported either.
Bank transfer: This is the only remaining option, but I have been informed that international transfers to Turkey may incur €10–25 in fees. That would mean I receive nothing from the transfer. With the €50 fee for the initial treatment and the bank transfer charges, I ended up covering the hospital expenses myself. The insurance provided no real benefit to me. I also found the €50 fee for the initial illness unreasonable. This wasn’t just a regular illness — it was an emergency, and that’s exactly what insurance is supposed to cover.
Reply from Genki - Insurance for Nomads
Hi Berfin,
Thank you for sharing your experience.
With Genki Traveler, reimbursements are possible via Revolut payouts or by direct bank transfer. We don’t charge any payout fees ourselves—any fees you may see are set by your bank and are beyond our control.
Revolut is the simplest option, since payments arrive instantly and usually without fees; if you haven’t already, you can open a free account in just a few minutes.
As for the €50 deductible, this small, per-case amount is standard in travel-health insurance, and at €50 it’s actually below the industry average. Deductibles help us keep overall premiums affordable, maintain a high level of coverage worldwide, and guard against fraud and abuse.
If you have any more questions please contact our support at help@genki.world.
Stay healthy 🌱
Pedro