Wrong items were sent ( Instead of…
Wrong items were sent ( Instead of Saralle Findik ezmesi I’ve sent Saralle chocolate spread ) plus some items had price on them like the peanuts £ 1.89 but I was charged much higher for them .
Reply from Bonvila
First of all, please know that we carefully review every comment we receive. We contacted you, but we were unable to reach you at the contact number you provided. Another issue we haven't received a response to is our email dated October 8, 2025, regarding the wrong product. You can request a correction from our customer service team by sending a photo of the allegedly defective product. The legal deadline for this is 30 days from the date the order was received.
You mentioned a wrong product in your review. However, we have determined that you did not notify our customer service team or initiate any action.
In cases of such defective products, the defective product will be gifted to the customer, and the correct product will be reshipped upon request. Alternatively, if the defective product meets the customer's needs, the customer will be refunded for the error.
First of all, until our new employees become familiar with the products, we may experience some disruptions from time to time. We sincerely apologize on behalf of our employees.
Another point is the RECOMMENDED sales figures for Anthap brand nuts:
Ms. Sibel, Anthap is a producer and can, of course, set the sales prices of its products according to its own budget and costs. However, we would like to remind you that since they do not sell their products to us at the same prices they produce, we do not have the same cost-effectiveness.
We would like to remind you of the terms of Unfair Competition and Market Freedom.
Prices are clearly stated on our website. Our customers purchase products based on visual inspection.
These terms of Unfair Competition have encouraged us to launch our own nuts and nut products and offer them at more affordable prices for our valued customers to consider and purchase.
With love...