Pranav Shah

Our car died around 7 pm due to MECHANICAL ISSUES (beyond our control). We told Snap Rental we were stuck in the middle of nowhere in the dark. Their “solution”? Telling us a replacement car was available in Queenstown (hours away)… and then never replying again. No tow. No support. No follow-up. Just silence.

After five hours sitting on a pitch-black rural road and incurring over $1200 out of pocket to get somewhere safe, the staff was incompetent to provide appropriate paperwork to tow company which delayed our return to our destination further. We are spending a good part of vacation trying to get a response from them and reimburse for all the costs.

AVOID SNAP RENTAL AT ALL COSTS