Anna-Liv Hjorth-jensen

Denmark

Reviews

Review of Ouh La La Limited

Rated 1 out of 5 stars

Never got my parcel or my money back

Hello,

I am contacting you again regarding my order, which I have been waiting for since 30 January.

According to Royal Mail tracking, the parcel has already been delivered and signed for in Haywards Heath DO. However, I have not received anything, and you are still stating that the order is “pending.”

This situation is not acceptable. As the seller, you are responsible for ensuring that I receive my order. If the parcel was delivered incorrectly or to the wrong address, this is not my responsibility.

I now request one of the following within 5 days:
1. Clear proof of delivery, including the full delivery address and signature, or
2. A full refund of my order.

If I do not receive a satisfactory resolution within this timeframe, I will escalate the matter by opening a dispute with my payment provider.

Please treat this matter as urgent.

Kind regards, Anna Liv Hjorth

March 21, 2026
Unprompted review

Reply from Ouh La La Limited

Dear Anna,
Wow! Thank you for your feedback. Looking at your previous history, we can see that you had contacted us regarding your parcel, however as we had received no further reply from you, we expected that your parcel had been delivered to you. We are sorry that it still has not arrived and will be contacting you directly to resolve this issue. We apologise on Royal Mail's behalf.

Kind regards, Nicky

Review of Astroline

Rated 1 out of 5 stars

Unauthorized charge and no customer support response

Unauthorized charge and no customer support response

I made a purchase for around €2.80, but an additional charge of approximately €30 was added without my consent. I did not agree to or approve this extra purchase at any point.

I contacted customer support to request an explanation and a refund, but I have not received any response so far. This situation is extremely frustrating and feels like an unauthorized charge.

As of now, the issue has still not been resolved. Due to the lack of transparency and poor customer service, I cannot recommend this company.

December 21, 2025
Unprompted review

Reply from Astroline

Greetings,


Thank you for your feedback.


We attempted to obtain the necessary information to properly investigate your case and resolve the matter.

Unfortunately, we have not received a response from you, which suggests an unwillingness to cooperate and facilitate the resolution process.


At this point, we reserve the right to take certain measures to ensure that the experience of all our users is reflected impartially on the platform.


Nonetheless, you still have the opportunity to present your desired outcome by contacting us via email at astroline.app@support-team.app or through the platform directly.


Please ensure that you include "Your Name and Surname. TrustPilot Review" in the subject line for faster processing.


We hope for your understanding and appreciate your involvement in helping us resolve this matter.

Best regards, 
Astroline Team ✨

Review of Satana

Rated 1 out of 5 stars

Meget dårlig kundeservice – ingen tilbagebetaling

Meget dårlig kundeservice – ingen tilbagebetaling

Jeg har kontaktet Shus flere gange vedrørende en tilbagebetaling, både direkte og via Trustpilot, men har endnu ikke modtaget noget svar. På trods af gentagne henvendelser er mine penge stadig ikke blevet returneret.

Det er ekstremt frustrerende at blive ignoreret som kunde, især når der er tale om en simpel tilbagebetaling. Manglende kommunikation og ansvarlighed gør, at jeg på ingen måde kan anbefale denne virksomhed.

Jeg håber stadig, at sagen bliver løst, men indtil videre er oplevelsen yderst utilfredsstillende.

December 21, 2025
Unprompted review

Reply from Satana

Hej Anna-Liv

Tak for din anmeldelse.
Vi har ingen henvendelser modtaget fra dig. Du skriver tidligere i en anden anmeldelse at du får de mails du sender retur.

Vi oplever ingen problemer med at modtage mails. Tjek derfor gerne, at mailadressen er stavet korrekt: kontakt@shus.dk

Vi kan se, at returpakken endnu ikke er modtaget hos os. Der er desværre i øjeblikket store forsinkelser hos DAO, hvilket kan påvirke både levering og returnering.

Vi håber dog at du vil ændre / slette din anmeldelse, da vi ikke har modtaget din retur forsendelse eller nogen mails.
Vi er også kede af at du vælger at lave to dårlige anmeldelser omkring samme sag.

Venlig hilsen
Rikke