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Superdry Reviews 

317,066
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 13,739 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of the products, highlighting how well they are made, the vibrant colors, and the comfortable fit of the clothing. Shopping online is described as very straightforward, and people often mention that local store staff are exceptionally helpful, friendly, and welcoming during visits. However, some customers also noted frustrating problems with delivery delays, tracking issues, and extended waiting times before their ordered packages finally arrived. Shoppers additionally pointed out inconsistent sizing across identical items and occasional security tags left attached to garments requiring returns.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and style, frequently mentioning well-made materials,... See more

Quality

Reviewers mention positive feedback about quality, praising items as well made, thick, and worth every penny.... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many consumers praise the fast and on-time... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a clear split in... See more

Staff

People report positive experiences with staff, highlighting exceptionally helpful, friendly, and polite... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a jacket for an upcoming holiday. The ordering process was very straightforward and I received the item within a few days. Unfortunately it wasn't long enough in the body for my height which... See more

Company replied

Rated 4 out of 5 stars

Lovely shorts, love the colour and the quality, the reason I gave 4 stars is because the delivery took 4 days, normally superdry are a lot quicker than that. The staff in the Maidstone store are alway... See more

Rated 5 out of 5 stars

Perfect shopping experience. Exactly what I was looking for – smart shorts for my holiday in four different colours! The fit is perfect, they wash and iron really well, and the quality is excellent. T... See more

Rated 5 out of 5 stars

The shorts are a great fit, well made and a really vibrant green colour which is fun and stands out. I appreciated the extra coverage at the back and they were comfortable worn for a whole day. The de... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Outerwear Store
  4. Streetwear Store
  5. Women's Clothing Store

About Superdry

Written by the company

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Contact info


4.1

Great

TrustScore 4 out of 5

317K reviews

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4.1

All reviews

(317,066)

13,191 reviews in the last 12 months

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Rated 2 out of 5 stars

Shocking customer services for a brand…

Shocking customer services for a brand this big.

I received my jacket Ruth a security tag on for goodness sake. So rather than bring helpful and suggesting a parter shop to remove it I was told repeatedly to just send it back. No offer to send out a replacement I No offer to
Send the item back to me once that’s had been removed. t was a sale item and unlikely to be still available for me to purchase. Honestly shocked how much I spent with them snd the lack of figs given.

August 25, 2026
Rated 3 out of 5 stars

The product is great 5 stars but the…

The product is great 5 stars but the delivery wasnt good I paid for next day delivery and I didn’t get it for another three days I was refunded the money for the next day delivery

September 1, 2026
Rated 5 out of 5 stars

Efficient and pleasant experience

I didn’t keep the shorts I sent for, but despite this, it was a simple process to both send for them and take them back to a main retail outlet in McArthur Glen. The young man was really pleasant and efficient. You had some fabulous long shorts for men this summer at this same outlet, but nothing like this for the girls! I would have bought at least two pair, they looked so casual and great colours! Please consider making them for ladies ☺️

August 30, 2026
Rated 4 out of 5 stars

Just fits me well

Just fits me well

September 3, 2026
Superdry logo

Reply from Superdry

Hello Darren

We're happy to hear that our product fits you well. We truly appreciate your positive feedback.

Superdry Care Team

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