I ordered a jacket for an upcoming holiday. The ordering process was very straightforward and I received the item within a few days. Unfortunately it wasn't long enough in the body for my height which... See more
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Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensUnited Kingdom
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Shocking customer services for a brand this big.
I received my jacket Ruth a security tag on for goodness sake. So rather than bring helpful and suggesting a parter shop to remove it I was told repeatedly to just send it back. No offer to send out a replacement I No offer to
Send the item back to me once that’s had been removed. t was a sale item and unlikely to be still available for me to purchase. Honestly shocked how much I spent with them snd the lack of figs given.
I'm really pleased with my purchase . The shirt fitted true to size and was excellent quality
Super speedy delivery and great quality and value for money. Would definitely buy again.
The product is great 5 stars but the delivery wasnt good I paid for next day delivery and I didn’t get it for another three days I was refunded the money for the next day delivery
I have had the coats before and they are great in the winter.
It was delivered on time very good service.
Fast delivery and the quality of the product.
I didn’t keep the shorts I sent for, but despite this, it was a simple process to both send for them and take them back to a main retail outlet in McArthur Glen. The young man was really pleasant and efficient. You had some fabulous long shorts for men this summer at this same outlet, but nothing like this for the girls! I would have bought at least two pair, they looked so casual and great colours! Please consider making them for ladies ☺️
Arrived as expected and on time - decent quality clothing for the price.
Well I ordered three items and have only received two of them !,Then i’ve went on to customer support to try and get the other item i’ve paid for but still haven’t got back to me if there refund the item .
Staff at the outlet store at Cheshire Oaks we extremely helpful and patient.
Bought as a gift after it was admired by my granddaughter and I saw it in the sale. Loved it even though it does not have a hood! Arrived quickly and securely. Good quality.
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