I have used Hifiheadphones several times and every time I have received excellent service. The products I purchased have been top quality for the moneis paid. The only reason I have to purchase new phones is because I lose them regularly !!
Perfect.Very fast delivery. Nice contact. Highly recommended
The website was very easy to use, being intuitive and not too fancy (give me function over form every time). Ordering was simple, and the goods arrived fast. I'll use them for my next pair of 'phones.
Everything was perfect. Competitive price, next day delivery at super-busy Christmas period, notification of shipping and even a lovely little surprise gift with the order. I know where I'll be going to buy headphones in the future...
I bought from this company due to the good reviews it received and decent prices.
There are countless fake in ear headphones going around (as you can see on eBay) and I wanted to make sure I received the genuine ones.
From the moment I logged on to their website I felt that this company was the one to trust and proceeded on to purchase my soundmagic e10's and comply t400 tips. From start to finish, everything has been exceptionally good and would definitely recommend them to others
After returning a faulty set of headphones twice - no questions asked, the offered me to upgrade for a small amount. And they know what they are talking about!
They answer your e-mails fast and the support you get is first hand and fast.
Was confused as to what headphones I needed for my new iphone so google'd, then found the forum, did some reading, read some reviews, chose the db logic EP200V. Got confirmation and delivery next day and the sound quality left me blissed out on the sofa for 30 minutes wondering how I'd ever gotten on with cheap earbuds before given the beautiful rich sound now coming from my lovely new buds. I could not be happier with this company.
I ordered a Grado headphone case for my husband's new 80i headphones. Even though these headphones were made in the US I was unable to get a case here. While doing an online search I came across Hifiheadphones positive reviews. I could not have been more pleased with the ordering process, the order updates, and the fast shipping (I had my order within a week). The lollipop was a nice touch!
I spoke to customer services who were very helpful in suggesting the right amplifier for my needs. It was then dispatched and I received it the following day as I required it before I left for holiday. Very positive experience and wouldn't hesitate to use again and or recommend.
Ordered my headphone in the busy period just before Christmas and it was still delivered within a few days. The web site gives excellent advice and details for each headphone, no need to search the internet for reviews. And then there's the offers that come with the product... Would definitively recommend to any friend ;)
I've now bought from Hifi Headphones three times and I can safely say its the only place I would buy headphones. The reviews give you enough info to make a decision without baffling you with techno speak. The communication is excellent, you always know what's happening with your order, and the speed of service is brilliant. All round I would say this is one of my favourite companies to deal with online.
This company amazes me. They put customer satisfaction at the heart of what they do. I just received a replacement pair of IEM's after contacting John in customer service to ask his advice about discomfort I was experiencing with a pair of 'phones that I had bought seven weeks previously. Having established that tips would not solve the problem John was happy to exchange my original purchase for an alternative of my choice. (after seven weeks!)
Both 'phones were £150. There can have been very little profit in the transaction but that did not seem to be an issue. I am very impressed.
My experience with Hifi headphones has been out of this world. there customer service is second to none. Even though my guarantee had run out they did everything they could to rectify my problem. I wish all companies had their attitude. I wish them all the luck in the world and they deserve to be very successful and rich - I hope. Thank you once again Hifi Headphones.
This company seems to be excellent in all respects. i'm very grateful for the ease of ordering, the speed of dispatch (within a few hours), and the quality of product supplied. Though I'm delighted with the headphones, I get the impression that, if there were a problem, help would be instantly available.
Thanks very much.
...and with the National Audio Show 'discount voucher', price competitive too!
This is my only reservation about this on-line store, preventing me from giving them an unbridled 5-star review: prices tend towards SRP/RRP.
For cheaper products, this wouldn't be too much of a problem if it weren't for the postal charges; however, at higher price points, there tend to be deals to be had elsewhere, which is a pity.
Shaun the founder/owner is superb and runs an informed and responsive set-up; they just need to tweak their prices at times.
I am a customer from Florida, USA, and I must say I am extremely impressed with Hifiheadphones. I ordered two Grado carrying cases and I could not believe how quickly they got to my door from across the pond. They must have shipped them on the same day they received my online order Bravo Hifiheaphones! You will be hearing from me again!
To reply as a company, please log in to your business account.