Matas Webshop Reviews 

39,783
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

It is always a pleasure to buy in Matas when you are a member of Club Matas Plus. What a great invention: free shipping, fast delivery and you can even buy one item and get the same service. it is... See more

Rated 1 out of 5 stars

Do not buy from them. They always have offers because they have bad quality products . If you contacted them to get a refund and return the product they will not help you. Do not waist your money at t... See more

Company replied

Rated 5 out of 5 stars

I love Matas. I am customer since many years and a happy one. Please just make sure Burd deliver at the door as announced and not far away at the reception of the property where I cannot go.

Rated 5 out of 5 stars

Matas is one of the things in Denmark I can truly trust. They sell their own brand which I personally use (Matas Striber line, vitamins, etc) and brands that are high quality. On top of that, they del... See more

Company details

  1. Skin Care Clinic
  2. Fitness and Nutrition Service
  3. Hair Product Store
  4. Perfume Store

Written by the company

På Matas.dk finder du Danmarks skønneste udvalg af kosmetik, dufte helse- og hudplejeprodukter. Du finder mere end 28.000 varer til både mænd og kvinder. Derudover har vi også et stort udvalg af produkter til det aktive liv, børn, boligen og meget mere. Gå ind på www.matas.dk og se hele vores skønne udvalg.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

40K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(39,783)

3,206 reviews in the last 12 months

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Rated 5 out of 5 stars

Matas Skomergade - is always fantastic

I had been to Matas Skomergade- Roskilde and I was surprised to see their customer service. The attention they show, the care they offer. I used to go often and buy products because it is such a positive place in Roskilde :) Please keep doing your service as you do today.

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

Wrong order

I went to the store and showed the seller the product I needed on the website.
The seller ordered it online for me. When I received it and opened the package, I realized it was conditioner instead of shampoo.
I know I should have checked before opening the product, and because of that I didn’t complain.
However, I believe the seller at the shop should have paid more attention.

January 6, 2026
Unprompted review
Matas Webshop logo

Reply from Matas Webshop

Hi Sepide,

Thank you for your review.

I’m sorry to hear that you received the wrong product compared to what you originally wanted to order. It is, of course, important to us that you get the correct product, and we would love to help you find a solution.

I encourage you to contact our customer service directly so we can investigate the matter further and find the best way to assist you. We always aim to ensure that our customers are satisfied with their experience with us.

Have a great day.

// Matas

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Rated 5 out of 5 stars

Dyson Airwrap and Christmas 2025

I had ordered for a dyson airwrap this Christmas, the ordered was not delivered as matas ran out of stock. They offered complete refund but I insisted on the product as it was a Christmas gift to my wife.

The customer support took the initiative to ensure I get options(colours available )to choose from and ensured it's delivered before Christmas.

Happy wife - Happy life!😁😁

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Very convinced when I bought by online

Very convinced when I bought by online. And also good when I walk to Matas shop them can help and good information. Good service and fast when I have some problem and asking by Matas kundeservervice, answer very fast and settle very fast. I give 10/10. Perfect 👍🏾

December 15, 2025
Unprompted review
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Rated 1 out of 5 stars

A bit disappointed.

Delivery was fast but the product in itself is not as I thought.

A bit disappointed I must say.

I would like to return it but I dont have the return label and I have no print or digital tools.

November 24, 2025
Unprompted review
Matas Webshop logo

Reply from Matas Webshop

Hi Maria,

Thank you for your feedback.

We're happy to hear that the delivery was fast, but we're sorry that the product did not meet your expectations. We completely understand your disappointment, and we’re here to help you with your return.

If you don’t have a return label or any tools to print one, please don’t worry. You can reach out to our customer service, and we’ll assist you in arranging a return in a way that works best for you. Let us know, and we’ll provide further instructions.

Thank you for taking the time to share your experience; it helps us improve.

Have a great day.

// Matas

Rated 4 out of 5 stars

Good

I ordered 2 things, one was delivered the next day (amazing!) And the other was delivered after 3 days, but to a diffrent place, which i find wiered, but didnt think much of it.
All in all, a good experiance

November 3, 2025
Unprompted review
Rated 2 out of 5 stars

Long time to receive my package because…

Long time to receive my package because of the damage.

October 26, 2025
Unprompted review
Matas Webshop logo

Reply from Matas Webshop

Hi Nelly,

Thank you for your review and for taking the time to share your experience with us.

I am truly sorry to hear that your package was delayed due to damage. We always strive to deliver orders as quickly as possible, but unfortunately, unforeseen situations like this can sometimes occur during shipping. I completely understand how disappointing and inconvenient this must have been for you.

Please know that we are in close communication with our delivery partners to ensure that incidents like this are minimized in the future. Your feedback is essential to us and helps us improve the overall experience for our customers moving forward.

Have a great day.

// Matas

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Rated 5 out of 5 stars

I have rosacea and very sensitive skin

I have rosacea and very sensitive skin, and the Matas No Perfume skincare line has been a game-changer. It works far better than other skincare brands I’ve tried, and I highly recommend it. (Please ignore the date, I've been using this stuff for well over three years, love it)

September 16, 2025
Unprompted review
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Rated 3 out of 5 stars

okay but order delayed

Ordered skincre. It arrived fine, but shipping took longer than expected. Not bad overall.

May 5, 2025
Unprompted review
Matas Webshop logo

Reply from Matas Webshop

Hi Julie,

Thanks for the review!

I'm glad you are happy with the experience even though the delivery time as longer than anticipated.

// Matas

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