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Recent reviews

Alison Beth

Alison Beth

Rated 1 out of 5 stars

I purchased a boot liner and boot divider for my car after a positive experience previously when my husband bought the same type of products for his vehicle. Before ordering, I used the registration checker on the website to check which product to order for my exact car model. The company also advertises a “perfect fit guarantee,” which gave me confidence in spending nearly £300 on the products. Delivery was quick, however the boot liner did not fit my vehicle correctly. I contacted customer service regarding both items and was then informed that the boot divider would also not fit my car, and that they do not actually manufacture a suitable version for my model. This was extremely disappointing considering the website allowed me to order the products specifically for my vehicle, pictures the product in a vechile with a lower boot the same as mine and advertise "a perfect fit guarantee". I was also frustrated to discover that returns are only accepted in the original packaging, so we were not even able to try the divider at the risk of not receiving the money for a return. In addition, I was required to arrange and pay for my own return courier despite the products not matching the description or fitting as guaranteed. Due to the high return cost, I decided it was not financially worthwhile returning the liner and instead only returned the divider, which still cost me over £20 in courier fees. I am now more than £50 out of pocket through no fault of my own, and have spent a significant amount of time trying to resolve an issue that should never have happened. To make matters worse, customer service has been extremely poor throughout. My courier confirmed delivery of the returned item three days ago, yet the company has still not confirmed receipt. When I contacted them for an update, the response was blunt and simply stated that I needed to wait for processing. Three days later, I am still waiting for any communication or confirmation. Overall, this has been a very disappointing experience. The products did not match the advertised compatibility, the returns process has been costly and inconvenient, and the level of customer service has fallen far below expectations. I had expected far better from a company advertising premium, vehicle-specific products and a “perfect fit guarantee.”