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Recent reviews

Margot James

Margot James

Rated 1 out of 5 stars

I used iVisa because I was traveling to a certain third world country, and the official payment system repeatedly rejected my credit card. I was in a bind, so I paid iVisa roughly four times the normal visa cost because their payment processed immediately. What happened next was completely unacceptable. iVisa heavily altered the photo I submitted for my government visa application. This was not a minor lighting correction or shadow removal. They changed my naturally textured hair to make it stick straight, altered the shape of my eyes, nose and mouth, removed my small nose piercing, and even made my ears look significantly larger and more prominent. My husband immediately said, “That doesn’t even look like you.” When I contacted customer service, I repeatedly received the same scripted explanation that photos may be altered to make facial features clearer and improve the likelihood of approval. However, they would not answer why changing my hair texture, eye shape, nose or mouth was necessary. BTW, I frequently travel internationally for work, and I used the same photo I ALWAYS use on my official visa applications. The photo was never the problem. This is a government travel document. Submitting a significantly altered image that barely resembles the applicant is incredibly concerning. After reading other reviews, I am now also worried about whether the visa and altered photo will even be accepted as valid when I arrive. I should not have to wonder whether a service I paid four times the standard price to use may create problems for me at immigration. I regret using iVisa and would not recommend them. Apply directly through the official government website whenever possible.