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Recent reviews

Denée Cavin

Denée Cavin

Rated 1 out of 5 stars

This was genuinely one of the worst customer service experiences I have ever had. The level of disrespect, poor communication, and complete lack of accountability from 24 Hour Wristbands was astounding. The issues began when my initial artwork proof was missing an apostrophe in the word "women's." I submitted a support ticket to have this corrected and called on October 12 to confirm that my order would still arrive by the promised delivery date. I was assured that it would. On October 14, just two days before my scheduled delivery, I was informed of another artwork issue involving my QR code. I called customer service and authorized them to remove the QR code entirely. Once again, I specifically asked whether my order would arrive on time and was told yes. Unbeknownst to me, they subsequently sent another proof requiring approval, despite my understanding that I had already authorized the changes over the phone. When I received a support ticket requesting approval, I responded explaining that I had already approved the changes during my call. That message went unanswered for more than 35 hours. When I checked my order status on October 16, my order was ON HOLD. I immediately called customer service and spoke with a representative named Greg, whose behavior was shockingly unprofessional. Rather than attempting to resolve the situation, he became argumentative, blamed me for the lack of approval, and dismissed my concerns about their failure to respond to my support ticket. He claimed they had a 24-hour response window, even though my message had been sitting unanswered well beyond that timeframe. Instead of offering a solution, he abruptly asked whether I wanted to cancel my order. At that point, I absolutely did. Even the cancellation and refund process required repeated clarification before it was properly addressed. When I requested a manager, Greg told me no managers were available and that they had already left for the day. After calling back, another representative agreed to forward my complaint but warned that I might not even receive a callback. A manager eventually did call, and somehow the experience became even worse. Rather than listening to our concerns or reviewing the documented correspondence, he immediately became defensive and suggested that our account of events did not make sense. We had screenshots and written documentation supporting our concerns. He also claimed to have been standing beside Greg throughout our earlier conversation, directly contradicting what we had been told about management being unavailable. The conflicting explanations, dismissive attitudes, and unwillingness to take responsibility made the entire experience incredibly frustrating. The most disappointing part is that I was not asking for anything unreasonable. I simply wanted the order I paid for, delivered when promised, with the corrections I had already communicated. Mistakes happen. Delays happen. But treating customers with hostility when they seek clarification or resolution is completely unacceptable. 24 Hour Wristbands had multiple opportunities to make this right. Instead, their representatives and management escalated an already frustrating situation through defensiveness, contradictory statements, and a remarkable lack of professionalism. I would never trust this company with my money again, and I strongly encourage others to think twice before ordering, especially if you have a time-sensitive deadline.

Jarrod Hibberd

Jarrod Hibberd

Rated 2 out of 5 stars

I purchased the ADJUSTABLE HEAVY DUTY INCLINE/DECLINE BENCH and without being dramatic the bench could have killed me. When doing single arm rows the backrest collapsed and crashed down to the decline position. If I was bench pressing, the results could have been significantly worse. The issue was that the adjustable rail was positioned too far away from the safety spring pin, which resulted in the frame rail slipping away from the safety spring pin. KingKong also informed me that this is not an uncommon issue and they have helped others to resolve in the past. KingKong were very happy to help me resolve the issue and even contacted the factory for workarounds to the issue. The factory sent a video demonstrating how to 'bend' the rail towards the direction of the pin, which I was uncomfortable doing just in case the rail bent back to its original position under a heavy load some weeks or months later. To make matters worse, I tried to review the product on their website one week ago to balance out their 93 four and five star reviews but one week later they still haven't added my review, possibly because it was too negative; making me question if their website reviews are authentic. The reason I gave this 2 stars rather than 1 is because the product looks strong, study and actually really cool, coupled with the fact that KingKong did end up issuing me a refund...and they paid for the item to be collected from my house, BUT they failed to tell me how the item should be disassembled and packaged, which resulted in multiple attempts for the collection to be completed. I have now returned to my favourite fitness store, Southside Fitness in Mansfield.