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Recent reviews

FaithG

FaithG

Rated 1 out of 5 stars

Title: Ruined holiday, deceptive marketing, and shocking double standards We paid £673 for a 3-night stay at the "Bright Flat w/ terrace in Cabanas de Tavira" managed by HostWise, and it completely ruined our first family trip to Portugal. The Check-In Disaster: We arrived at the arranged 15:00 check-in time in stifling 30°C+ heat. We were forced to sit outside in the sun with our luggage for over 40 minutes because the cleaning crew were still inside the apartment . They were running late because HostWise had allowed the previous guests a late check-out. HostWise’s Double Standards: When I requested a late check-out for my elderly husband who has a medical condition, HostWise flatly refused. Instead of showing basic human empathy, they tried to extort a ridiculous £200 fee for a few hours of extra shelter. There is no reception or luggage storage on-site. Deceptive Listings: The "accessible terrace" is unusable because it houses a massive, roaring, heat-blasting commercial AC unit right next to the seats. The pool is not next to the apartment as the photos imply; you have to cross a busy public road with a key fob to reach it. Appalling Customer Service: HostWise staff were actively hostile, at one point emailing me the words: "we don’t want to help you." I have officially escalated this management company to the Portuguese Electronic Complaints Portal (Livro de Reclamações Eletrónico). Avoid HostWise at all costs if you value your money, your holiday, and your dignity.Images / timeline of events captured.