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Recent reviews

sheikh huzaifa

sheikh huzaifa

Rated 1 out of 5 stars

1 STAR — ABSOLUTELY DISGRACEFUL SERVICE FROM DOMINO’S SADDAR RAWALPINDI I am honestly fed up with Domino’s Saddar Rawalpindi. I placed a PREPAID ORDER for 2 LARGE PIZZAS + 1 PEPSI. The order was already delayed, and when it finally arrived, it was INCOMPLETE AND WRONG. I paid for 2 large pizzas and a Pepsi. What did I actually receive? 1 large pizza + a Dew. That’s it. So where the hell was my SECOND PIZZA? And who decided that the Pepsi I paid for should magically become a Dew? This is not some complicated order. It is literally TWO PIZZAS AND ONE DRINK. If your staff cannot check three items before sending an order out, then there is something seriously wrong with your entire order-handling system. And here is the part that makes this even worse: THIS IS THE FOURTH TIME I HAVE FACED THIS KIND OF PROBLEM. FOURTH. TIME. How many times is a customer supposed to tolerate the exact same kind of negligence before saying enough is enough? You take the customer's money UPFRONT, delay the order, send an incomplete order, send the wrong drink, and then leave the customer to deal with the consequences of YOUR mistake. That is completely unacceptable. A prepaid order should not mean “take the money first and worry about the customer later.” If anything, a prepaid order should be handled with MORE care because the customer has already trusted you with their money. And before anyone from Domino’s responds with some generic “We apologize for the inconvenience” message, understand this clearly: I DON'T NEED ANOTHER COPY-PASTE APOLOGY. I NEED THE BASIC SERVICE I PAID FOR. Check the orders properly. Pack the complete order. Send the correct items. Deliver it on time. These are not extraordinary demands. These are the absolute basics of running a food business. After four incidents, I have completely lost confidence in ordering from this branch. My strongest advice to other customers: BE VERY CAREFUL WITH PREPAID ORDERS. Based on my repeated experience, I would personally think twice before giving this branch my money in advance. Domino’s is a major international brand, but the service I received from Domino’s Saddar Rawalpindi was nowhere near the standard I would expect from such a company. Delayed order. Wrong item. Missing pizza. Money already taken. FOURTH TIME. This isn't a minor inconvenience anymore. THIS IS A SERVICE FAILURE. Do better.

Jerry Franc

Jerry Franc

Rated 1 out of 5 stars

The customer service was very kind&helpful. The delivery time was about 10days, the product “Blizair airconditioning” was of very disappointing quality. It might heat up a bit, but it does not provide cool air what is so ever. I noticed about 3degrees of Celsius drop in temperarure, when I switched from heat mode to cool mode. Ivesited several minutes to give the machine time to adjust, but the cooling never hapened. Nice looking product, light, cheap looking plastic and Zero cooling functionality. Waste of money. It got some tracktion on line as best product, but it appears that it was just clever “Independent reviews” marketing.When I ssked for return&refund, they haggled and daggled me for 25% miney back and keep the product. I ssked for full refund. A few minutes later they offered 50% and not ship back deal. I said no. They then offered 70% refund and not ship the product back. I ssked for $200 refund of $260 purchase, then they gave me instructions how to return for a full tefund. They use sll kinds of strange shipping logistical companies from China and I was instructed to get a tracking number. But the shipping compny says the seller nerds to provide me with teturn tracking nimber. What a living hell dealing either this none sense. Go Amazon, you will buy seemlessly in a few days instead of weeks. I do not recomend buting this product at all and the company has a super shady smell to it… 25%-50%-70% refund? What an absolute joke and when receiving emails back within minutes, you can not shake the feeling that you are dealing with a sophisticated AI that is scamming you out of gour $$$. The only positive interaction I got from all this is the live customer service people, who obviously got trained yo be polite, so that the scam feels legit. Just like bank scammers who are very composed and polite, to get what they want and do nit wanna scare a customer or make him suspicious.