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2.8

Average

TrustScore 3 out of 5

3 reviews

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2.8

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(3)

3 reviews in the last 12 months

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Rated 1 out of 5 stars

DoorDash does not value customers.

I ordered food through the DoorDash app and found hair in my food. An hour prior to this an agent tells me to contact them if I encounter any issues with my order. I did just that. I provided proof of my claim. I waited and was automatically denied any compensation by their system. The agents led me on a loop telling me they would resolve it. Ultimately they did nothing. I explained the problem very clearly and provided pictures, screenshots and earlier conversations. They refused to acknowledge the failure of their own system. They refused me a refund. I have evidence of them doing this to me for months. There are also many reviews online about the same issue. They clearly only care nowadays about keeping people’s money.

July 25, 2026
Unprompted review
Rated 1 out of 5 stars

Door dash: is it a metaphor?

Havr food. Otder through yhid company. When it was late (41 min. at thr time of this post) i tried calling the driver. He couldn't speak english, so that was a waste of time. Tried their customer support: they couldn't get a hold of him. So here i am, waiting, with not so much as an assurance i will get my groceries. This, in my opinion, is unacceptable and downright ridiculous. Have you staff at least, as a minimum, be reachable and able to communicate with the client. Is that really so demanding?

July 24, 2026
Unprompted review

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