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Recent reviews

Stephen Fairbanks

Stephen Fairbanks

Rated 2 out of 5 stars

I like the design of Ace & Tate frames and have bought a few pairs from them over the years... That said, I think 3 out of the last 4 glasses I've bought have been delivered via post and were poorly put together, or the quality control was nonexistent. The most common problem is that the frames are bent, meaning one leg is much higher than the other. The misalignment meant that I would risk breaking the frames if I manually bent them into place. The first of two (recent) times I had to take the glasses into Manchester city centre to their physical store and ask if they would fix them. The first member of staff was polite and apologetic and fixed the frames for me using their heating machine to soften the frames so they could be corrected. The second time (with another pair of glasses), I had the same misalignment issue. I (again) had to get to their Manchester store, and demonstrated the misalignment issue by opening the glasses and showing the legs being misaligned by 1-2 cm, meaning they didn't fit correctly on my face. The member of staff refused to see the issue and made me wear them to show the misalignment, which I had already demonstrated on their countertop. Perhaps seeing the glasses sit wonkily on my face was enough, as he then started to aggressively wrench them into place by hand, risking breaking them. He eventually decided to use the heating tool, and rather than apologising for any inconvenience, he just said this problem is rare / doesn't happen. I mentioned I've had this same issue most times. He finished with "Anything else?" before turning his back on me and talking to another member of staff. I was left feeling this encounter was needlessly rude, considering I had spent £300+ on a pair of glasses that are misaligned, then had to take them to be corrected - twice (different pairs) - and then be made to feel like I was inconveniencing the member of staff, rather than the other way around.