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Recent reviews

Stacie Dovgan

Stacie Dovgan

Rated 1 out of 5 stars

I’m giving Andrews FCU 1 star only because 0 stars wasn’t an option. This credit union has been extremely disappointing from a customer-service standpoint. I worked with Andrews FCU for nearly two years while planning to purchase a home, and when it came time to close, they were unable to match the rates and terms being offered by competitors. The closing process was also unnecessarily long and involved what I felt were excessive requirements. During the process, I was made to feel guilty for considering another lender, and ultimately I stayed with Andrews largely because of that pressure. Unfortunately, my experience after getting the loan has been just as frustrating. During the loan process, I was specifically told that a recast would be an option and that it could be completed immediately after making a large principal payment. However, once I actually requested the recast, the process became unnecessarily difficult and drawn out. The delays ultimately cost me at least a $1,000 in additional interest. This was especially frustrating because the ability to recast quickly was one of the factors I relied on when choosing Andrews. Another major concern is the lack of transparency regarding mortgage servicing. The mortgage remains with Andrews FCU, but Andrews outsources its mortgage servicing/customer calls to another company. This was not clearly explained to me during the loan process. When I later needed to make a large payment, I received an email with wire instructions from a company I was unfamiliar with rather than directly from Andrews. The communication did not clearly identify Andrews FCU, which created a serious security concern. Given how common mortgage wire fraud is, I found it extremely concerning that the process could leave a customer questioning whether a communication about a large payment is legitimate. Overall, my experience has been frustrating from the loan origination process through mortgage servicing. I expected much better communication, transparency, and customer service from a credit union I had worked with for such a long time.

Alex

Alex

Rated 1 out of 5 stars

My name is Alex Gomes, and my main ticket number is #133948550. My issue began after a US$ 2,100 payout of mine was approved. About two hours later, a new verification request via Sumsub appeared. I completed the entire process normally on my mobile phone, but the verification expired, and I was instructed to contact Tradeify. The next day, I discovered that my account had been blocked due to "suspicious activity." In addition to the US$ 2,100 already approved, I had another funded account with approximately US$ 3,800 in profit, with only one day left until I became eligible for another payout. Since then, I have been trying to understand what happened. I have already submitted three inquiries, along with documents, trading histories, and trade logs. Unable to resolve the issue, I even consulted a lawyer—paying US$ 200 for the consultation—to better understand my options. Nevertheless, my intention has always been to resolve everything directly with Tradeify. Recently, I saw cases of other traders facing similar situations involving KYC, account blocks, and payouts; I even saw Tradeify publicly state they would review one of those cases. That is why I am trying once again. I do not want to cause trouble or accuse anyone. I simply would like them to review my case, explain exactly what was deemed "suspicious activity," and resolve the matter regarding my payments. I have all the records and am available to provide any necessary information. Alex Gomes Ticket: #133948550 Approved payout: US$ 2,100 Other account: approximately US$ 3,800 in profit