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Recent reviews

Dejan Micovski

Dejan Micovski

Rated 1 out of 5 stars

I purchased a 12-month Xbox Game Pass Core key advertised for the INDIA region (Order o-y6k9fia, seller Nexus Keys). When attempting to redeem it via a high-quality VPN explicitly verified to Mumbai, India (with Microsoft account billing info also set to India), the system rejected the key with a region mismatch error.I contacted official Microsoft Live Support, and the Microsoft agent explicitly verified the serial number and confirmed that the code does NOT match the India region and needs to be redeemed in its original publication region. This proves the seller provided a mislabeled/fraudulent key.Despite presenting full, uncropped screenshots of Microsoft Support confirming the region mismatch, Eneba support agent "April Ackres" intentionally twists Microsoft's words and refuses to issue a refund under their "buyer protection" policy. Eneba is actively protecting a fraudulent seller who distributes wrong-region keys and robs customers. I demand a Senior Manager to review this case and issue a full refund immediately. UPDATE: Eneba's response is pure deception. I have full screen proof showing a simultaneous session where Whoer.net confirms a clean 90% verified connection in Mumbai, India, while the Microsoft Redeem portal was active. Microsoft Support officially audited the serial number and confirmed the key is OUTDATED ("very old code no longer supported") and from a WRONG REGION. Eneba is forcing me to physically travel to India for an expired code that Microsoft itself rejects as dead. I am filing a formal Consumer Fraud Complaint with the State Consumer Rights Protection Authority (VVTAT) in Lithuania for breach of EU Directive 2019/770.