Find a company you can trust

Discover, read, and write reviews

What are you looking for?

Looking to grow your business?

Strengthen your reputation with reviews on Trustpilot.

Get started

Help millions make the right choice

Help millions make the right choice

Share your experience on Trustpilot, where reviews make a difference.

authenticationBanner/auth_banner_1-1.jpg
authenticationBanner/auth_banner_1-1.jpg
authenticationBanner/auth_banner_2-1.jpg
authenticationBanner/auth_banner_2-1.jpg
authenticationBanner/auth_banner_3-1.jpg
authenticationBanner/auth_banner_3-1.jpg

We’re Trustpilot

We’re Trustpilot

We’re a review platform that’s open to everyone. Our vision is to become the universal symbol of trust — by empowering people to shop with confidence, and helping companies improve.

Our new Trust Report has landed!

Find out which actions we’ve taken to protect you and promote trust on our platform.

Take a look
Trust Report image

Recent reviews

SEB

SEB

Rated 1 out of 5 stars

How Many Broken Promises Does It Take Before Trip.com Actually Acts? This is now my eighth public follow-up. Not because I enjoy writing reviews. Because Trip.com leaves me no other choice. For months, the same pattern has repeated itself. I write. Trip.com apologizes publicly. Trip.com promises to contact us. Then... nothing. Absolutely nothing. The same generic reply. The same empty promises. The same silence. If Trip.com truly takes this case "seriously," why has nothing changed after eight public follow-ups, countless emails, and months of waiting? This case concerns the emergency hospitalization of a 5-month-old baby the day before departure. It is supported by official hospital records. Every document requested has been provided. Every additional request has been answered. Trip.com confirmed that all documents—including the medical reports, the Power of Attorney, and passport copies—were forwarded to Turkish Airlines. Yet we are still waiting. Waiting for the written decision. Waiting for an explanation. Waiting for someone to take responsibility. Waiting for the customer service that Trip.com publicly claims to provide. I am Sarah's uncle, and I have personally helped my family throughout this entire process. I am also a Trip.com Diamond Member. Never did I imagine that a loyal customer would have to publish eight public follow-ups simply to obtain answers to legitimate questions. At this point, the medical refund is no longer the only issue. The real issue is a customer service process built on repeated public promises that are never followed by meaningful action. As long as this case remains unresolved, I have suspended all my future flight and hotel bookings with Trip.com. Trust is earned through actions—not through copy-and-paste replies. This is my eighth public review. How many more will be necessary before Trip.com finally does what it has been promising for months? The answer is now entirely in Trip.com's hands.