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Recent reviews

Shezzie PR

Shezzie PR

Rated 1 out of 5 stars

I bought a car in February from Car Planet Watford and the car started giving engine problems in March. I returned the vehicle during May for them to fix the vehicle. They returned the car 3 weeks afterwards with no written report or evidence of what had been done. The car continued to play up and I discovered it had a serious head gasket issue. Not even garages who were RAC approved under the 3 year warranty I took out, would touch it and recommended I return the vehicle which I did early September after much going back and forth. Their after sales is abysmal and I spent hours on the phone trying to get my £8k deposit back , being batted to and throw between the finance company and Car Planets inability to be transparent and honest regarding the refund process. They subsequently deducted £800 according to them for mileage I used, despite me having to pay for diagnostics and being without a vehicle. I spoke to the manager who assured me that she would take my case in hand only to be duped and totally avoided by her. Unfortunately this is their game play. They are totally un-professional and incompetent! I would advise that you do not purchase a vehicle from this business. And guess what, I was told they plan to fix the Ford Kuga reg: ET18JWA and put it back on thier forecourt for sale again!! Totally laughable and so my guess is the majority of the cars sold are faulty. BEWARE!! I believe that all 5 star reviews for this company are from friends and insiders trying to make the company look good. Don't go there...