Find a company you can trust

Discover, read, and write reviews

What are you looking for?

Looking to grow your business?

Strengthen your reputation with reviews on Trustpilot.

Get started

Help millions make the right choice

Help millions make the right choice

Share your experience on Trustpilot, where reviews make a difference.

authenticationBanner/auth_banner_1-1.jpg
authenticationBanner/auth_banner_1-1.jpg
authenticationBanner/auth_banner_2-1.jpg
authenticationBanner/auth_banner_2-1.jpg
authenticationBanner/auth_banner_3-1.jpg
authenticationBanner/auth_banner_3-1.jpg

We’re Trustpilot

We’re Trustpilot

We’re a review platform that’s open to everyone. Our vision is to become the universal symbol of trust — by empowering people to shop with confidence, and helping companies improve.

Our new Trust Report has landed!

Find out which actions we’ve taken to protect you and promote trust on our platform.

Take a look
Trust Report image

Recent reviews

Sammi Cook

Sammi Cook

Rated 1 out of 5 stars

Rented through Cowell Norford for around 11 months. The initial process was very smooth however when we moved in there was a serious leak coming into the main bedroom. This was flagged in September, it wasn’t until November that the leak was fixed from the exterior. This meant the walls were damp and mould started to show - mould I can only describe as black cress growing out of the wall so not a little bit of damp. This was back and forth saying the landlord was aware and a contractor would be coming and so I contacted monthly until December at which point I gave up and just started regularly mould spraying the house instead. If you rent through this company take pictures of EVERYTHING when you move in. I took videos of the entire house and this was not enough. My over £1000 deposit is currently being disputed so that only around £380 is returned to me. Firstly, when I disputed the original £671 it was then suddenly reduced to £611 with no explanation- unsure where that money disappeared to. Then a £144 fee was added for weeding the garden. Despite the garden being about 6 concrete slabs that I never stepped foot in I didn’t argue. Then a £120 charge for rubbish removal. This was a wardrobe and a sofa (brand new) that I couldn’t move myself and the landlord didn’t want - again fair enough so I accepted that. Then a £338 cleaning fee for (as the invoice says) “hoovering, wiping kitchen cupboards and drawers and an oven clean” for a house that I cleaned from top to bottom when I moved in and when I moved out. I deep cleaned the oven when I moved in as well so for this to even be asked of from me is insane. If this is deduced from tenants who actually take care of and clean the house upon moving out then I can’t imagine how much is charged for tenants who don’t. I have rented from over 10 different letting agencies in Manchester and I have never had deductions like this when I was so careful. If you’re thinking of renting through this company be careful.