Give helpful instructions and detailed information. Very patient and knowledgeable. 

My pups have been dealing with issues for a while when it comes to lumps and allergies. I was happy to try out the buddy guard mushroom powder. It did take some time for my dogs to get used to it on their food. I don’t have picky eaters but for some reason they weren’t to fond at first. I would have to feed them by hand, especially during the beginning. I did notice less scratching and itching but I don’t think I used the product long enough to see visible reduction in the lumps. I have two dogs and went through on can pretty quickly. 

I had an excellent experience when I called Customer Service. We moved a few months ago and I had changed my address, but somehow, they sent it to our old address. The Customer Service rep immediately said “we will replace the order. We will send it out to you today” and it came very promptly. If the other one does show up which I doubt it will, we will send it back. 

This collar is very quirky. Frequently says that it has bad cell  coverage and can’t issue the command, yet my coverage on my phone is good. If I have the dog in the car with me and I drive out of the driveway then remember that I haven’t turned off the fence I have to sit at the end of the driveway forever to get the collar to accept the command to turn off the fence. Frustrating


🙏❤️🌼🙏❤️🌼💯☀️🙏❤️

Pillows arrived quickly. They were gifts for my husband who is a side sleeper but he hasn't slept well in weeks. First night using your pillow he said he got a good night's sleep! 

Service was stellar however my dogs did not like the product

Food was great. Came packaged well and was still frozen. We even got a little container to defrost the package in. Especially like how our kitty loves the food.  She eats it all and there is no messy plates to left out. She's happy and we're happy. Thank you!

I love your company because my 7 lb. maltipoo loves her fluffy beds.  She doesn’t like the Comfort tablets though.  We have to break half and hide it in her food all crumbled.  She has separation anxiety and is scared of everything, so we were hopeful they would help.  It’s probably too soon to tell.

I recommend Starwood Pet Travel. Sage was our direct point of contact. She was responsive and helpful throughout our journey of Kylo Ren’s (Goldendoodle) moving from the US to New Zealand. When Kylo’s flight had to be changed from Qatar Airlines to Air New Zealand close to the departure day, she and the team called us and explained all until we understood. Their service is excellent. We are on a road trip from Auckland to Central Otago now. Kylo is happy wherever we go. I am so happy, too, on our decision. Thank you Sage and Starwood Team.

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