Great experience with Velo! High-quality eyewear, speedy support, and on-time delivery. Highly recommended—I’ll be back for sure

Haley Wagner made my return/exchange process easy and seamless! She communicated clearly, quickly and most importantly, kindly! Can't wait to test out my flipbelt shorts and top before race day! Thank you Haley!

Can't login to strava, they signed me out and changed the login, they no longer support Facebook logins they did not warn me.  I've contacted strava customer service a week ago, and I've still not heard from them. Poor and unprofessional 

I liked the verity of of racket strings could be a little bit better

Delivered my order a stranger in a completely different town. I had CCTV proof of non delivery a photo of the order being delivered to a complete stranger and tracking information. Yet it took 7 days after “delivery” to issue a refund and that’s only because I chase multiply times. 

Very poor customer service and no real answer just well check with DPD. 

Been in business for so long yet they dont know how to run a website. Online experience is terrible, if you gonna buy do it in store. Basically forced to get a membership if you want the price.

Hugmillier Ocasio give us the best service & attention.

I purchased shoes online with Grivet Outdoors because they had the specific Oofos flip flop my mom asked for as her Mother’s Day gift.  I’ve never heard of this company before so looked them up to verify they were legit before making the purchase. I clearly ordered a size 8 women’s shoe as my order reflects; however, they sent me a size 10 women’s shoe. I immediately reached out to bring the mistake to their attention both through their online contact form and by email (which included photos of the wrong shoes they sent).  I called at the end of the following day when I had not heard anything back. The woman I spoke to, Kimberly, said she worked in customer service but seems to be lacking any of the skills that someone on custom service should have.  Her suggestion to me was that I could purchase another pair of shoes and pay for expedited shipping in order to get them on time for Mother’s Day.  She explained that their system does not do exchanges so I would have to basically purchase the shoes again.  I asked if she could comp the expedited shipping since it was not my fault they sent me the wrong shoes … something I would have expected to be offered rather than me having to ask.  She said she could try to look into that but did not commit. She then said that she was already doing me a favor by giving me a full refund and not charging me anything for the return (mind you on the wrong size shoes that the company sent me).  I laughed out loud and said “I should hope you would give me a full refund since you guys did not send me the shoes I ordered!”  At that point she scolded me for being rude and yelling at her and said that she was “no longer willing to help me”.  I am literally in disbelief. Not only did Kimberly offer no way to rectify the mistake that her company made, she did not even offer an apology.  I like supporting small businesses and could have given this place a lot of business in the future, but because of how poorly this was handled, Grivet Outdoors will never get another penny from me.  I understand mistakes happen (though I’ve never had the wrong size shoe sent to me before), but the complete lack of ownership or even just civility in dealing with the issue is totally unacceptable.  I strongly urge anyone considering making a purchase with this company to find a bigger company that invests in customer service training for their staff and will stand behind their products and their transactions.  

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