111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics Reviews 784

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their warm, welcoming, and knowledgeable approach, making them feel at ease and well-informed. Many highlight the exceptional service and treatments, noting the professionalism and skill of the practitioners, which often lead to impressive results and a pleasant overall user experience. However, some customers were not happy with certain aspects of customer service, particularly regarding communication and the handling of side effects. A few people mentioned feeling dismissed or receiving unhelpful responses when issues arose, particularly regarding certain outcomes and the review process.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise the team's... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism and... See more

Product

Reviewers express satisfaction with the product, noting great results such as nourished and glowing skin, and... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the thoroughness and care of the... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Some customers praise the clear, helpful advice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff are warm and welcoming. They really deliver above and beyond what’s expected. Lourdes helped me greatly before my treatment even started. Sofia has always been patient and informative. Her... See more

Company replied

Rated 5 out of 5 stars

Dr.Yannis Alexandridis is by far the best Plastic surgeon in the world! His professionalism and his staff are top notch! His non- invasive treatments are the latest in technology and I love the Po... See more

Company replied

Rated 5 out of 5 stars

Simply impeccable service and treatments. From the moment you walk into 111 Harley Street you feel like you are in the right place and Dr Alexandridis is just on another level. Wait until you meet... See more

Company replied

Rated 5 out of 5 stars

From the moment I stepped in the surgery I was made to feel very welcome. The team at 111 are exceptional and full of knowledge. Emma, Anna & Sophia made me feel very at ease as it was my first experi... See more

Company replied


Company details

  1. Plastic Surgery Clinic
  2. Facial Spa
  3. Laser Hair Removal Service
  4. Plastic Surgeon
  5. Skin Care Clinic
  6. Surgical Center

Written by the company

111 Harley St., a centre of aesthetic excellence within London’s premiere medical district. Founded by globally-renowned Plastic Surgeon, Dr Yannis Alexandrides MD FACS, 111 Harley St. fuses medical expertise, innovative technologies and advanced procedures for lasting, life-changing enhancements. Our ethos is to achieve your goals using the most innovative and advanced methods possible, facilitated through the bespoke, comprehensive programs we create for each patient. Whether you want to rejuvenate, refresh or preserve your appearance, our highly qualified team are on-hand to deliver an experience that is easy, enjoyable – and most importantly – efficacious. Our most in demand non-surgical treatments include Botox and Dermal Fillers, to smooth out and fill in lines and wrinkles, whilst Lip Filler remains our most popular method to create fuller, plumper lips. 111 Harley St. is one of the few clinics to offer Thermage FLX, the latest advancement for targeted skin tightening on the face, neck and body. From a surgical standpoint, we are renowned for giving our patients natural-looking results and transformations with our innovative Facelifts, Rhinoplasty and Breast Enlargement procedures and our minimally invasive VASER Liposuction. This is in partly due to our exceptional pre and post-surgical protocols to help accelerate healing and recovery. Our clinics are located in the prestigious Harley Street Medical Area located near London's Regent's Park with clinics on both Harley Street and Devonshire Place. We proudly combine technologically advanced surgical and non-surgical procedures and treatments to achieve the very best results for our patients. Established in 2001 by Dr Yannis Alexandrides (an American & European board certified facial plastic reconstructive surgeon) who founded the practice based on the following principle that; physicians meet the highest level of medical standards and patients receive exceptional medical expertise. Dr Yannis is also the founder of surgically inspired skincare brand, 111SKIN and the innovative 111CRYO/HEAT. We aim to treat patients holistically, taking care to understand their lifestyle, goals and concerns. Our mission is to achieve the best possible results, protecting patient safety and ensuring a quick recovery.


Contact info

4.8

Excellent

TrustScore 5 out of 5

784 reviews

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Rated 1 out of 5 stars

Disappointing Experience with Dr. Yannis – Unprofessional and Unsatisfactory Results

I had high expectations when I chose Dr. Yannis for my cosmetic surgery, hoping to receive a professional, luxury experience with excellent results.

Unfortunately, my experience was disappointing from the start. During my initial consultation, I felt pressured to make a quick decision and pay for the surgery without a thorough discussion of my options or clear expectations of the outcome. This was not the in-depth, tailored consultation I expected.

After the surgery, the results were far from what I was promised. The rhinoplasty left me with visible dent on my nose and is not completely straight. The brow lift did not work at all and left me with uneven eyebrows, leading to an unbalanced appearance. I raised these concerns during follow-up appointments, but I felt dismissed, and my concerns were not taken seriously.

Additionally, when I addressed my concerns about the unsuccessful brow lift, as acknowledged by Dr. Yannis, yet there was no clear plan to address the issue. I was suggested to wait several months to see if there was any change, but the results remained unsatisfactory. A follow-up adjustment attempt caused discomfort, leaving me with a persistent cold and pulling sensation on the right side of my head, which was never adequately addressed.

I invested a significant sum expecting a luxury experience and quality results, but I am left feeling disappointed, frustrated, and with an outcome that did not improve my confidence—in fact, it has diminished it.

I would not recommend Dr. Yannis to anyone seeking high-quality and professional cosmetic surgery. My experience was far from the standard I was led to expect, and the lack of satisfactory results and responsiveness has been disheartening.

March 15, 2024
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Rated 5 out of 5 stars

Always exceptional

Claudia Brand is exceptional and always makes you feel you are the only patient she has seen all day. Always taking to time to listen to your concerns. Could not recommend more highly

October 31, 2024
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you for your review, so pleased to hear Claudia is taking wonderful care of you. We look forward to welcoming you back to the clinic soon.

Rated 5 out of 5 stars

111 Harley St-Professional and Friendly

I have been going to 111 Harley st for years and the team, whether it is Yannis or one of his associates,are always professional, friendly and client focused. Claudia is no exception

Claudia is my botox specialist and is always precise, informative, and reminding me of the do's and dont's before and after treatment to get the best result. I am always pleased with my treatment and the time spent at 111 and with the team.

November 12, 2024
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you for taking the time to leave this review, we're happy to hear you are so pleased with your appointments at 111 Harley St.

Rated 3 out of 5 stars

Treatment was quick

Treatment was quick. More confidence, medical assurance, and attention to details from the practitioner would have made the experience even better.

October 25, 2024
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you for your feedback. We are always looking at ways to improve our patient's experiences and would like to understand more, please contact us on info@111harleystreet.com.

Rated 5 out of 5 stars

Professional and courteous

Professional and courteous: seen on time : Millino could have been more informative taking me through every detail of what was needed to be done and checking on me throughout
A definite 5 stars : thank you
Paul

October 21, 2024
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you for taking the time to leave us a review, we're so pleased to hear of your great experience at 111 Harley St. Look forward to welcoming you back to the clinic soon.

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Rated 5 out of 5 stars

Fantastic clinic

Fantastic clinic. Amazing team. Top notch service. Highly recommend.

October 17, 2024
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Hi James, thank you for taking time to leave us a review. We're so pleased you had such a fantastic experience - look forward to welcoming back to 111 Harley St. soon.

Rated 5 out of 5 stars

Recommendations I have recommended Dr Yannis to four of my friends who have had treatments and are delighted with the results.

Dr Yannis , is extremely professional and honest. I have had several procedures done by him and I have been extremely happy with the results.

September 4, 2024
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you for taking time to leave us, delighted to hear you are so pleased with your results and have recommended Dr Yannis to your friends. We hope to welcome you to the clinic again soon.

Rated 5 out of 5 stars

Because Claudia is the best!

Because Claudia is the best!
She is really talented and highly professional.

August 21, 2024
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you for taking time to leave a review - we love nurse Claudia's results too.

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Rated 3 out of 5 stars

Rhinoplasty, liposuction and fat filler

I really like the surgeon here and he has improved my look, however I have a couple of issues. I had rhinoplasty and i love the improvement, however, since having the surgery i cannot breathe properly via my left nostril. I have a permanent concave line going down the left side of my nose. I went back with my concerns but Dr Yannis Alexandrides said it was fine and injected some temporary filler into the concave line so it looked symmetrical. Since then i haven't had any more filler because not only i cannot afford it, i really don't want do it for the rest of my life.

While i was under anaesthetic, i decided to have the fat removed (liposuction) from my chin and then the fat injected into the lines at the side of my mouth. I absolutely love how my chin is and i couldn't be happier with the results. The fat that was injected to the marionette lines at the side of my mouth, squeezed out either side and it has made the lines deeper than ever. It was a very expensive procedure and i deeply regret it.
After the surgery i suffered from deep depression, which my GP felt was the result of the anaesthetic and i went into a shell. I was on antidepressants for 13 years. I've learnt to live with the defects and I accepted the effect of the anaesthetic because I signed the disclaimer and i knew the risks. I wish i had been warned about the possibility that the marionette lines could possibly look worse when the fat squished out either side of the lines. I thought it would be a permanent filler, as it was my own cells 😔

My surgery was actually in 2007 but the date doesn't go back that far.

October 17, 2024
Unprompted review
Rated 4 out of 5 stars

111 Harley St treatments

Lovely environment with a friendly and informative therapist, the treatment was painless and stress free.

July 22, 2024
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you for taking the time to leave this review, we hope to see you at 111 Harley St. again soon.

Rated 5 out of 5 stars

The best clinic in London

The level of professionalism and expertise is simply outstanding.
I have been studying and talking about skin for year and spoke to quite a few professionals but Kerstie provided by far the most thorough and honest consult possible.She asked what was my main concern and she advised me wisely what would be the best course of treatment for me without ever pushing to do more while being completely aligned with my idea of wanted to look natural and focus on long-term benefits. I am mostly concerned with treating the first signs of aging around my eyes and following her advice I decided to opt for the Ameela polynucleotide treatment. Claudia administered it and honestly she simply is the best, i literally didn’t feel anything other than a little bit of pressure (bear in mind were taking about a cannula injection around your eyes).
I cannot speak for the results yet but overall if you are in doubt just book a consultation with them and ask them all the questions you may have, if you don’t feel like proceeding with anything they will never pressure you; but believe me you won’t be disappointed!

July 11, 2024
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you for taking the time to leave us a review, we are extremely proud of our team, their expertise and patient care. We hope to see you again very soon.

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Rated 5 out of 5 stars

Great treatment

Great treatment, a caring team, and great flexibility. Thank you!

June 14, 2024
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you for taking the time to leave us a review, we hope to see you at the clinic again soon.

Rated 5 out of 5 stars

The perfect place for aesthetic treatments

I recently had Botox and filler treatment at 111Harley Street and I am delighted with the results. I have been a patient of Dr Alexandrides for many years and trust him totally with the care of my face. He is a renowned plastic surgeon and is wonderfully skilled in treating different areas of the face to achieve a very natural result. I always leave feeling and looking very fresh and rejuvenated. The whole atmosphere at 111 Harley St is very relaxed and professional and I would recommend this surgery whole heartedly to anyone

June 4, 2024
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you for your review Wendy, we're so pleased to hear you've had such a positive experience with us - we hope to see you again very soon.

Rated 5 out of 5 stars

Great virtual appointment

Great virtual appointment. Received all the info I need
Booked treatment!!

June 4, 2024
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you for taking time to leave us a review, we hope to welcome you to the clinic again soon.

Rated 1 out of 5 stars

Waste of time and money

Decided to give 111 Harley Street another go. I had already seen another surgeon back in 2021 but due to unforeseen circumstances I did not go ahead but the price offered at the time was competitive so thought it would be within that range maybe some more was also okay after confirming with reception that the prices are the same for both surgeon decided to book a consultation with Dr Yannis which cost £250.

I must give credit the consultation went smoothly and he answered all my questions. I was then passed to the sales coordinator who gave me the shock of my life, I was offered a price of around £11500 back in 2021 and this time was told it will cost £24000 which is absolutely outrageous, the doctor did recommend "little liposuction" costing £8000, how? Apparently because he is the MD his prices are much more. If the person who booked my appointment had told me this as I asked the question then I would not have gone ahead. WASTE of £250 which could have all been avoided. I did tell Abby this but she did not believe me, I strongly suggest for them to listen to the recording of the call to improve practice here.

May 14, 2024
Unprompted review
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Rated 5 out of 5 stars

Kerstie Lyons is a true professional

Kerstie Lyons was absolutely extraordinary. She was very patient and took a long time to explain various procedures. Her empathy will put any patient at ease. Also, at no moment did I feel like she was pushing products or treatments or trying to sell me stuff. I found this refreshing, in a health industry that can attract sketchy 'professionals', especially in London.

The 1h+ long appointment was free, and I didn't end up booking any further procedure. So essentially, Kerstie gave me an hour of her time for free, and at no point did I feel rushed.

She's a true professional.

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

Ivy was very professional fast and…my experience at 111 Harley street

Ivy was very professional fast and lovely. All though the injections were painful it didn’t bother me because of her agility and speed. Loves my experience

April 19, 2024
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Dear Mouna,
We’re so pleased to hear you had such a positive experience with our aesthetic doctor, Dr Ivy - we will pass on your kind words. Thank you for sharing your fantastic review. We hope to see you at 111 Harley St. again soon.

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