111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics Reviews 784

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their warm, welcoming, and knowledgeable approach, making them feel at ease and well-informed. Many highlight the exceptional service and treatments, noting the professionalism and skill of the practitioners, which often lead to impressive results and a pleasant overall user experience. However, some customers were not happy with certain aspects of customer service, particularly regarding communication and the handling of side effects. A few people mentioned feeling dismissed or receiving unhelpful responses when issues arose, particularly regarding certain outcomes and the review process.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise the team's... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism and... See more

Product

Reviewers express satisfaction with the product, noting great results such as nourished and glowing skin, and... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the thoroughness and care of the... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Some customers praise the clear, helpful advice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff are warm and welcoming. They really deliver above and beyond what’s expected. Lourdes helped me greatly before my treatment even started. Sofia has always been patient and informative. Her... See more

Company replied

Rated 5 out of 5 stars

Dr.Yannis Alexandridis is by far the best Plastic surgeon in the world! His professionalism and his staff are top notch! His non- invasive treatments are the latest in technology and I love the Po... See more

Company replied

Rated 5 out of 5 stars

Simply impeccable service and treatments. From the moment you walk into 111 Harley Street you feel like you are in the right place and Dr Alexandridis is just on another level. Wait until you meet... See more

Company replied

Rated 5 out of 5 stars

From the moment I stepped in the surgery I was made to feel very welcome. The team at 111 are exceptional and full of knowledge. Emma, Anna & Sophia made me feel very at ease as it was my first experi... See more

Company replied


Company details

  1. Plastic Surgery Clinic
  2. Facial Spa
  3. Laser Hair Removal Service
  4. Plastic Surgeon
  5. Skin Care Clinic
  6. Surgical Center

Written by the company

111 Harley St., a centre of aesthetic excellence within London’s premiere medical district. Founded by globally-renowned Plastic Surgeon, Dr Yannis Alexandrides MD FACS, 111 Harley St. fuses medical expertise, innovative technologies and advanced procedures for lasting, life-changing enhancements. Our ethos is to achieve your goals using the most innovative and advanced methods possible, facilitated through the bespoke, comprehensive programs we create for each patient. Whether you want to rejuvenate, refresh or preserve your appearance, our highly qualified team are on-hand to deliver an experience that is easy, enjoyable – and most importantly – efficacious. Our most in demand non-surgical treatments include Botox and Dermal Fillers, to smooth out and fill in lines and wrinkles, whilst Lip Filler remains our most popular method to create fuller, plumper lips. 111 Harley St. is one of the few clinics to offer Thermage FLX, the latest advancement for targeted skin tightening on the face, neck and body. From a surgical standpoint, we are renowned for giving our patients natural-looking results and transformations with our innovative Facelifts, Rhinoplasty and Breast Enlargement procedures and our minimally invasive VASER Liposuction. This is in partly due to our exceptional pre and post-surgical protocols to help accelerate healing and recovery. Our clinics are located in the prestigious Harley Street Medical Area located near London's Regent's Park with clinics on both Harley Street and Devonshire Place. We proudly combine technologically advanced surgical and non-surgical procedures and treatments to achieve the very best results for our patients. Established in 2001 by Dr Yannis Alexandrides (an American & European board certified facial plastic reconstructive surgeon) who founded the practice based on the following principle that; physicians meet the highest level of medical standards and patients receive exceptional medical expertise. Dr Yannis is also the founder of surgically inspired skincare brand, 111SKIN and the innovative 111CRYO/HEAT. We aim to treat patients holistically, taking care to understand their lifestyle, goals and concerns. Our mission is to achieve the best possible results, protecting patient safety and ensuring a quick recovery.


Contact info

4.8

Excellent

TrustScore 5 out of 5

784 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I had Botox first time with Claudia for…

I had Botox first time with Claudia for gummy smile, she was very nice and explained the whole process and made the experience so smooth! Can’t wait to see the final results!

January 24, 2024
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Dear patient,
Thank you so much for sharing your experience following your recent BOTOX with our Nurse Prescriber, Claudia. We look forward to welcoming you back to 111 Harley St. soon.

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Rated 5 out of 5 stars

My experience exceeded my expectations!

My experience at the clinic exceeded my expectations. The atmosphere was both welcoming and relaxing. The staff was very friendly and informative which made me feel at ease.
Claudia is phenomenal! She genuinely cares about her craft. She is very knowledgeable and has a trained eye for detail and precision.
I am from the Los Angeles area and I work in the Spa and skin care industry so I’m no stranger to Botox and fillers. But honestly, if I could afford it, I would travel from Cali to 111 Harley St for ALL of my cosmetic needs!

January 10, 2024
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Dear M.J.,
We’re so pleased to hear you had such a positive experience with our Nurse Prescriber, Claudia - we will pass on your kind words. Thank you for sharing your fantastic review. We hope to see you at 111 Harley St. again soon.

Rated 5 out of 5 stars

Great relaxing experience

I had a wonderful experience at 111 Harley St. I had an initial consultation with Kerstie, who recommended a Clearlift laser treatment. She explained the procedure well, answered all my questions and I felt safe and well looked after during the treatment with Racheal, who is a gem! The clinic is relaxing and welcoming, I would highly recommend.

January 9, 2024
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Dear Karolina,
We’re so pleased to hear you had such a positive ClearLift experience with our Aesthetician, Rachael - we will pass on your kind words. Thank you for sharing your fantastic review. We hope to see you at 111 Harley St. again soon.

Rated 5 out of 5 stars

Honestly

Honestly, this place has changed my skin and my confidence. I have been coming here for about a year now and, looking back, I'm a different person because of it. I used to be really anxious about leaving the house because of my acne scars and now, after 5-6 potenza treatments with Rachel at the 111 clinic, new people I've met use me as a reference for someone with "good skin". Kinda crazy. Amazing results and amazing staff.

December 1, 2023
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Dear Patrick,
We’re so pleased to hear you had such a positive Potenza RF experience with our Aesthetician, Rachael - we will pass on your kind words. Thank you for sharing your fantastic review. We hope to see you at 111 Harley St. again soon

Rated 5 out of 5 stars

Masseter Botox really worked

Claudia is professional and friendly, and the treatment worked wonders. 25 years of grinding my teeth stopped immediately after the first treatment. I’ve tried mouth guards, hypnotherapy and all sorts with no joy but this really worked

March 6, 2023
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Dear Tim,
We’re so pleased to hear you had such a positive BOTOX experience with our aesthetic prescriber nurse,Claudia Brand - we will pass on your kind words. Thank you for sharing your fantastic review. We hope to see you at 111 Harley St. again soon.

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Rated 5 out of 5 stars

Great service, care and kindness

I would like to thank Kristie & Violeta for the care and kindness they showed me when I visited yesterday. I had never had a facial before and I was instantly put at ease by Kirstie who listened to my concerns and recommended the best treatment for me which was then expertly carried out by Violeta. Thank you.

January 8, 2024
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Dear Fiona,
We’re so pleased to hear you had such a positive experience with our Head of Non-Surgical Department, Kerstie and Aesthetician, Violeta - we will pass on your kind words. Thank you for sharing your fantastic review. We hope to see you at 111 Harley St. again soon.

Rated 5 out of 5 stars

Friendly team to provide relaxed and…

Friendly team to provide relaxed and results driven treatment. Special thanks to Rachael and Bonnie.

January 9, 2024
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Dear Maggie,
We’re so pleased to hear you had such a positive experience with our Aesthetician, Violeta and Chinese Patient Relation Officer, Bonnie - we will pass on your kind words. Thank you for sharing your fantastic review. We hope to see you at 111 Harley St. again soon.

Rated 5 out of 5 stars

Amazing experience and treatment

amazing experience and treatment

January 2, 2024
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Dear Honor,
Thank you for sharing your recent experience at 111 Harley St., we always love to hear feedback and are delighted to learn you enjoyed your experience with us. We can’t wait to welcome you back to the clinic very soon.

Rated 2 out of 5 stars

Unkind nurse

The service was ok... wouldnt pay their overpriced treatments for conventional/easy things (I got lip dissolving). The nurse was ok at first but then she kept saying things like the filler I currently had was "cheap" and she " didn't like my cheap filler". She then took a picture of me and said "this is the best thing you'll ever do for yourself". She kept saying the treatments she provided were so much better. There are ways to discredit the competition and promote your services with a bit more sympathy and kindness. I was feeling bad enough about my situation already and you don't need a professional to make those kinds of comments. They just made me feel very uncomfortable and there was no way I booked my refill here. Sorry. Really nice clinic but your staff drove me away.

October 26, 2023
Unprompted review
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Rated 5 out of 5 stars

very good

very good, will return

January 2, 2024
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you so much for sharing your experience with us. We look forward to welcoming you back to 111 Harley St. soon.

Rated 5 out of 5 stars

Professional attitude

Professional attitude, listen and respect my wishes, explaining limitations of treatment. Excellent approach!

December 15, 2023
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Dear Thalia,
Thank you for sharing your recent experience at 111 Harley St., we always love to hear feedback and are delighted to learn you enjoyed your experience with us. We can’t wait to welcome you back to the clinic very soon.

Rated 5 out of 5 stars

I’ve been visiting 111 Harley St for…

I’ve been visiting 111 Harley St for two years. The staff are always welcoming and professional. I want to especially thank Bonnie, Kerstie and Claudia for their wonderful service.

December 13, 2023
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Dear Cammy,
We’re so pleased to hear you had such a positive experience with our team - Bonnie, Claudia and Kerstie - we will pass on your kind words. Thank you for sharing your fantastic review. We hope to see you at 111 Harley St. again soon.

Rated 5 out of 5 stars

Love the experience with Rachel

Love the experience with Rachel! Have been seeing this clinic for a couple of years now, all staff is very friendly and professional!

September 9, 2023
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Dear Helen,
We’re so pleased to hear you had such a positive experience with our senior aesthetician, Rachael - we will pass on your kind words. Thank you for sharing your fantastic review. We hope to see you at 111 Harley St. again soon.

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Rated 5 out of 5 stars

It’s great experience with 111 and will…

It’s great experience with 111 and will definitely come back again.

December 11, 2023
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Thank you for sharing your recent experience at 111 Harley St., we always love to hear feedback and are delighted to learn you enjoyed your experience with us. We can’t wait to welcome you back to the clinic very soon.

Rated 5 out of 5 stars

Rachel has always been helpful and kind…

Rachel has always been helpful and kind to me. The Potenza treatments are really helpful. and I just bought another package for next year.

December 5, 2023
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Dear Helen,
We’re so pleased to hear you had such a positive Potenza RF experience with our senior aesthetician, Rachael - we will pass on your kind words. Thank you for sharing your fantastic review. We hope to see you at 111 Harley St. again soon.

Rated 5 out of 5 stars

I had a brilliant experience at 111…

I had a brilliant experience at 111 Harley St. I had a advanced facial treatment. All my questions were answered and I felt safe and well looked after. The clinic is relaxing and welcoming, I would highly recommend.

January 6, 2023
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Dear Gina,
Thank you for sharing your recent facial experience at 111 Harley St., we always love to hear feedback and are delighted to learn you enjoyed your experience with us. We can’t wait to welcome you back to the clinic very soon.

Rated 5 out of 5 stars

Fantastic treatments and service staff

Violeta is very professional and friendly, she knows my needs and makes personalised treatment plans for me. My skin has improved a lot since the treatments here. Highly recommend.

December 6, 2023
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Dear Christina,
We’re so pleased to hear you had such a positive experience with our aesthetician, Violeta - we will pass on your kind words. Thank you for sharing your fantastic review. We hope to see you at 111 Harley St. again soon.

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Rated 5 out of 5 stars

I had my first ever consultation with…

I had my first ever consultation with Kerstie a few weeks ago about getting some botox in my forehead as it was my first time ever. She made me feel really at ease and assured me it was a super quick, painless process and that i would love the results - and she was right! My skin looks amazing and she even recommended some amazing moisturizers to keep my face hydrated. Will definitely be going back.

November 15, 2023
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Dear Addison,
We’re so pleased to hear you had such a positive experience with our Head of Non-Surgical, Kerstie Lyons - we will pass on your kind words. Thank you for sharing your fantastic review. We hope to see you at 111 Harley St. again soon.

Rated 5 out of 5 stars

Kerstie is so knowledgeable

Kerstie is so knowledgeable, friendly, welcoming and professional. I love using 111 skin products and always come to Kerstie because she knows what products are best for me & my skin. Keep up the good work!

July 12, 2023
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Dear Natalie,
We’re so pleased to hear you had such a positive experience with our Head of Non-Surgical, Kerstie Lyons - we will pass on your kind words. Thank you for sharing your fantastic review. We hope to see you at 111 Harley St. again soon.

Rated 5 out of 5 stars

I had a an amazing consultation with…

I had a an amazing consultation with Kerstie it was so professional and in seconds I knew I arrived in safe hands at 111skin. I had an wonderful facial and I love the 111skin creams products. I started first just with the cleanser, moisturiser and eye cream, I could really see a big improvement in my skin now I have all the creams I absolutely adore the masks. The therapist are such lovely ladies can’t do enough for you, I love to come to 111skin for my treatments

November 29, 2023
Unprompted review
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Reply from 111 Harley St. - Dr Yannis Plastic Surgery & Aesthetics

Dear Will,
We’re so pleased to hear you had such a positive experience with our Head of Non-Surgical, Kerstie Lyons - we will pass on your kind words. Thank you for sharing your fantastic review. We hope to see you at 111 Harley St. again soon.

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