118businessdirectory Reviews 

797
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and friendly staff who consistently provide professional, efficient, and reliable support throughout the entire process. Consumers also note that the platform is extremely easy to use and navigate, offering a thoroughly smooth and satisfying overall experience. Some reviewers were not happy with unexpected charges following the initial card verification process. Consumers mentioned that paying a small upfront verification fee later led to recurring subscription payments without clear, upfront agreement. People recommended exercising caution during this initial step to avoid unwanted billing issues.

What people talk about most

Payment

Reviewers mention negative feedback about payment, expressing frustration over unexpected charges. Customers... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is easy... See more

Service

Clients share positive opinions on service, consistently highlighting the helpful, professional, and... See more

Staff

Customers had positive experiences with staff, consistently highlighting their friendly and helpful nature.... See more

Customer service

Users describe positive interactions with customer_service, consistently praising the brilliant support and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Food was very tasty but normally as from this takeaway I never had a bad meal from here

Rated 4 out of 5 stars

Class impeccable flattering enjoyment stupendous and most of all it made me feel complete

Rated 5 out of 5 stars

Efes Kebab House, Bournemouth. Absolutely amazing food, brilliant prices and the delivery service is super fast. The food is always delicious and they never make a mistake or miss anything from the or... See more

Rated 5 out of 5 stars

Excellent Cantonese cuisine,this Chinese take away is the best in harrow,always open until late and food is very tasty,caters for everyone. Ho’s cottage is my number 1 go to in harrow


Company details

  1. Business Administration Service

Written by the company

118 Business Directory are a team of tenacious and passionate Designers, Content Writers and most importantly SEO Experts. We focus on helping businesses get seen by more potential customers by optimising their business listing and website to climb the ranks of Google. We offer Free and Premium Business Listings as well as Starter and Prime SEO packages.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

797 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(797)

224 reviews in the last 12 months

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Rated 1 out of 5 stars

SCAM, SCAM, SCAM

SCAM -
These people reel you in with a 'free listing' making you pay a £1 verification, to 'verify you are human' promising it would be refunded, still not seen that money return.
But this is clearly just a scam to gain card details, because I then received an email saying I was now signed up to their Prime account and would be charged £10 per month.
Cancelled my card with the bank so hopefully won't be charged, but BEWARE of the SCAMMERS.

February 21, 2026
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Laura

Thank you for sharing your concerns.

Please send us the relevant details along with the report, and we will look into it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

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Rated 1 out of 5 stars

Here’s a brief version you can post:

*Updated 20 hours later - I received my £12 refund 😀and several emails asking me to confirm I have received it.
*Updated - I have not received any refund *Latest reply from team@118wescamyou: - As it seems you were unaware of having selected the Prime Membership plan a refund is issued. Please confirm upon receiving it.

**118 Business Directory – Be Cautious**
*Original complaint -
I was asked to provide my card details to “verify” my listing with a £1 refundable charge. Instead, I was later charged £12 without clearly consenting to any subscription, and the refund was never processed.

Despite several emails raising my concerns, they have not properly acknowledged the issue or taken action to resolve it.

If this happens to you, contact your bank immediately, request a chargeback, and consider reporting it to Action Fraud.

Very disappointing experience.

February 13, 2026
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Gurvinder

Thank you for sharing your concerns.

Please send us the relevant details along with the report, and we will look into it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

Rated 4 out of 5 stars

It was the ease of ordering and the…

It was the ease of ordering and the extensive variety of choice and when ordering let's say mcdonalds on just eat you get free nuggets just for ordering from just eat which is a nice little bonus so yes just eat for me.

January 2, 2026
Unprompted review
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Rated 1 out of 5 stars

They offer you a ‘free business’…

They offer you a ‘free business’ listing and say you need to verify yourself by paying £1. Promise it’ll be refunded but I’ve still not received a refund . THEN they’ve sneakily signed you up to their premium service and use said bank details to charge you £12 a week later

February 8, 2026
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Keely

Thank you for sharing your concerns.

Please send us the relevant details along with the report, and we will look into it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

Rated 5 out of 5 stars

Amazing experience from start to…

Amazing experience from start to finish. The service was professional, efficient, and exceeded my expectations. Everything was handled smoothly, and the staff were friendly and helpful throughout. You can really tell they care about quality and customer satisfaction. I would highly recommend this business and will definitely be returning.

February 3, 2026
Unprompted review
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Rated 1 out of 5 stars

No idea how SEO works, inexperienced staff

Please avoid using any of the website ranking services offered by this company or its partners. Their primary partners are Armada Internet and Unitel Direct, with Armada managing the service and Unitel providing the technology and SEO ranking data.

Unfortunately, the staff I worked with demonstrated a fundamental lack of understanding of SEO. Specifically, they failed to recognize that keyword search volume is essential for driving meaningful website traffic.

For six months, I received reports claiming page-one rankings for keywords that had zero search volume. I repeatedly explained that ranking for keywords with no searches has no value, but this was never understood or corrected.

I paid for 12 months upfront and spent six months receiving inaccurate and misleading data. I ultimately cancelled my contract and would never use their services again. I strongly advise others to stay away from this company.

May 21, 2025
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Naheed

Thank you for sharing your concerns.

Please send us the relevant details along with the report, and we will look into it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

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