118businessdirectory Reviews 

796
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and friendly staff who consistently provide professional, efficient, and reliable support throughout the entire process. Consumers also note that the platform is extremely easy to use and navigate, offering a thoroughly smooth and satisfying overall experience. Some reviewers were not happy with unexpected charges following the initial card verification process. Consumers mentioned that paying a small upfront verification fee later led to recurring subscription payments without clear, upfront agreement. People recommended exercising caution during this initial step to avoid unwanted billing issues.

What people talk about most

Payment

Reviewers mention negative feedback about payment, expressing frustration over unexpected charges. Customers... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is easy... See more

Service

Clients share positive opinions on service, consistently highlighting the helpful, professional, and... See more

Staff

Customers had positive experiences with staff, consistently highlighting their friendly and helpful nature.... See more

Customer service

Users describe positive interactions with customer_service, consistently praising the brilliant support and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Food was very tasty but normally as from this takeaway I never had a bad meal from here

Rated 4 out of 5 stars

Class impeccable flattering enjoyment stupendous and most of all it made me feel complete

Rated 5 out of 5 stars

Efes Kebab House, Bournemouth. Absolutely amazing food, brilliant prices and the delivery service is super fast. The food is always delicious and they never make a mistake or miss anything from the or... See more

Rated 5 out of 5 stars

Excellent Cantonese cuisine,this Chinese take away is the best in harrow,always open until late and food is very tasty,caters for everyone. Ho’s cottage is my number 1 go to in harrow


Company details

  1. Business Administration Service

Written by the company

118 Business Directory are a team of tenacious and passionate Designers, Content Writers and most importantly SEO Experts. We focus on helping businesses get seen by more potential customers by optimising their business listing and website to climb the ranks of Google. We offer Free and Premium Business Listings as well as Starter and Prime SEO packages.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

796 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(796)

223 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

SCAM practices AVOID

SCAMMED. This used to be reputable company. Not sure who has bought this recently or who has chose to make this decision but it’s absolutely disgusting.

First thing I noticed immediately when setting up a free business profile was that they did not send me an email. I only noticed this when my Free business account went live. And it had my street address. I’m a plumber serviceable area. No need for this. So I sent them an email give them their due. They responded immediately and changed that. I then had money removed from my account the same as everyone else but thankfully banks must be aware of it. Because my bank flagged it as fraud immediately and stopped it. I’ve now ordered a new card.
It is illegal giving someone no login details, no email confirmation of signup hence no way to cancel. It’s illegal and I hope they’re prosecuted with a full force of UK law. One evening when I’ve got some time, I will fill out the very long form on the fraud website. They won’t be doing this for much longer. Dangerous business practice. I would hazard a guess that there has been a changing management since this shady practice has been going on. Hopefully they get fully investigated and after payback millions.

January 9, 2026
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Emergency Plumbing Bristol

Thank you for sharing your concerns.

Please send us the relevant details, and we will process it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

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Rated 5 out of 5 stars

Excellent App

Very easy to use and the updates are frequest and accurate, you never wonder where your delivery is.
Loads of places to choose from and delivery charges are reasonable

December 27, 2025
Unprompted review
Rated 1 out of 5 stars

Same as all the other reviews

Same as all the other reviews, scammed for £12 , ive had to change my card. They reply to reviews in public but do not reply to emails. I'll save you the bother .

Dear Liam

Thank you for sharing your concerns.

Please send us the relevant details, and we will process it promptly.

If you need further assistance, feel free to contact us at team118wescamyou. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

All a load of rubbish

December 29, 2025
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Liam

Thank you for sharing your concerns.

Can you please resend/ share the email sent as we cannot find any email.

Kindest Regards
118 Business Directory
Customer Service Team

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Rated 1 out of 5 stars

What a bunch of scammers

What a bunch of scammers - you sign up for the FREE business listing - but to sign up, they want to take 1 GBP from a card to "prove" you are a real person. and they will refund you straight back. Fine, that was easy
What they don't tell you, is that they automatically convert you to their paid program, which is illegal, and they should be reported, and then they start helping themselves to your money.
Bunch of crooks. Their website is also useless. and they ignore all emails, and they refuse to refund the money they took illegally. Also you can't get through on their site " oops theirs a problem with capture "

Money refunded so all is well I would update their platform for the older generation that is not a switched on as their designers 😬👍

December 22, 2025
Unprompted review
118businessdirectory logo

Reply from 118businessdirectory

Dear Steven

Thank you for sharing your concerns.

Please send us the relevant details, and we will process it promptly.

If you need further assistance, feel free to contact us at team@118businessdirectory.co.uk. We appreciate your feedback and are here to help.

Kindest Regards
118 Business Directory
Customer Service Team

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