Eleven Orbs Reviews 40

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

I made a order long back of 2 magsafe wallet got one but no details about the other please refund the money have tried contacting the customer care multiple times. Order ID : #111122175. Please look i... See more

Rated 5 out of 5 stars

So happy I ordered from Eleven Orbs! Really professional and nice people, sent me the design drafts soon after placing the order, and it really showed they cared and put in good work into the design.... See more

Company replied

Rated 1 out of 5 stars

This is really pathetic, I have paid for the order & it’s mentioned that you will receive a confirmation on Email its more than 24 hrs. I have been trying calling on “+91 99816 41268” but always a... See more

Company replied

Rated 1 out of 5 stars

Order was placed for an Airpods gen 1 clear case and a magsafe wallet. Order was also a prepaid order. Placed on 17th Feb and confirmed by the company on 18th Feb. Today its been a week and there is n... See more

Company replied

Company details

  1. Cell Phone Accessory Store
  2. Fashion Accessories Store

Written by the company

Premium Phone Cases and Accessories.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

40 reviews

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1-star

No history of asking for reviews

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Rated 1 out of 5 stars

Placed an order for a phone case

Placed an order for a phone case. Now that i am trying to open my order, the site is no longer visible. I am not sure it they are scamming people or not. I have tried contacting them, there’s no response. I need my money back.

November 11, 2024
Unprompted review
Eleven Orbs logo

Reply from Eleven Orbs

Hey, we are sorry for the delay due to festive holidays we are currently facing a delay in shipping orders. Please share your order details so we can escalate it for you.

Rated 1 out of 5 stars

One of the worst experience with eleven…

One of the worst experience with eleven orb i had place the order on 26 and its been 6 days my package has been not picked up . I had searched this company in google and read the reviews many people are facing this problem regarding order is so late delivered this is my last time with this company i will never order again ... i wouldnt have given this star also .....poor services
I have mailed u on your email id also
And my package details are
Order id #11113694
Awb no 19041528527166
And i had checked today also on 1feb its still not picked up .

January 31, 2024
Unprompted review
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Reply from Eleven Orbs

We have tried calling you, multiple times. Please call us back asap so we can assist you further.

Rated 5 out of 5 stars

the overall experience was fabulous it…

the overall experience was fabulous it was so smooth and the case quality is unbelievable! the delivery was right on time too

July 23, 2023
Unprompted review
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Reply from Eleven Orbs

Thank you! We are glad you loved the case :)

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Rated 5 out of 5 stars

My order was having some difficulties…

My order was having some difficulties being processed but Simar helped a lot , and made sure that it gets delivered on time! I really appreciate it and he/she was really kind too! Thank you Simar

July 22, 2023
Unprompted review
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Reply from Eleven Orbs

Thank you soo much! Glad we could help :)

Rated 1 out of 5 stars
Eleven Orbs logo

Reply from Eleven Orbs

Hey, thanks for reaching out. We are really for the experience you had. Please share your Instagram username and Order ID with us on aryan@11orbs.com as soon as possible. Will ensure a detailed investigation is done to find the cause and the issue is resolved. We hope to serve you better.

Thank you!
Customer Experience Team
Eleven Orbs

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Rated 1 out of 5 stars

The quality of the product is really…

The quality of the product is really bad even after trying to get in contact with customer support was not able to and printing on the case started to fade within 2 days of use

January 20, 2023
Eleven Orbs logo

Reply from Eleven Orbs

Hey, thanks for reaching out. We are really for the experience you had. Please share your Order ID with us on aryan@11orbs.com. Will ensure a detailed investigation is done and the issue is resolved. We hope to serve you better next time.

Thank you!
Customer Experience Team
Eleven Orbs

Rated 1 out of 5 stars

Scammers beware!!!

Order was placed for an Airpods gen 1 clear case and a magsafe wallet. Order was also a prepaid order. Placed on 17th Feb and confirmed by the company on 18th Feb. Today its been a week and there is no communication from the company about the status of my order. The shipping company also shows that pickup was manifested and now after so many days pickup has also been cancelled. None of my calls are being answered and I have screenshots of all these points of information for proof and reference. Pathetic service. DO NOT GIVE THEM YOUR MONEY.

February 23, 2023
Unprompted review
Eleven Orbs logo

Reply from Eleven Orbs

Hey, thanks for reaching out. We are really for the experience you had. Please share your Order ID with us on aryan@11orbs.com. Will ensure a detailed investigation is done resolve the issue. We hope to serve you better.

Thank you!
Customer Experience Team
Eleven Orbs

Rated 1 out of 5 stars

This is really pathetic

This is really pathetic, I have paid for the order & it’s mentioned that you will receive a confirmation on Email its more than 24 hrs.
I have been trying calling on “+91 99816 41268” but always a Switch off
I need my money back.
There is no such service of Express Air deliveries, I am highly disappointed.

January 19, 2023
Unprompted review
Eleven Orbs logo

Reply from Eleven Orbs

Hey Raj, we are really sorry for inconvenience caused. Tracking details are usually shared for all orders within 24hrs although Sometimes pickups can be delayed due to operational issues. I’ll ensure your issue is resolved within 24-48 hrs.

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Rated 5 out of 5 stars

I received my order on time

September 26, 2022
Eleven Orbs logo

Reply from Eleven Orbs

Hey Jitender. We understand that the order has been delayed due to festive season courier partners are dealing with high volumes. I have checked the status of your order and tracking details were shared on your email. It had been picked up on 28th September and is already in Transit. Please send us and email on info@11orbs.com if you need any further assistance. I have escalated it for urgent delivery the expected date of delivery is 4th October. We hope to serve you better in the future :)

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