123ink Reviews 

2,540
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 395 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality, wide variety, and competitive pricing, often finding exactly what they need. Many highlight the efficient and speedy next-day delivery, with orders typically arriving well-packaged. The ordering process is consistently easy, user-friendly, and supported by helpful customer service and clear communication. However, some customers noted dissatisfaction with delivery times, reporting that advertised same-day or next-day shipping promises were not always met, leading to unexpected delays. A few others also experienced issues with compatible products, like ink cartridges or batteries, sometimes not being recognized by printers or causing smudges.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the wide selection, good value,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed and... See more

Order

Users describe positive interactions with order, highlighting the ease of placing orders through helpful and... See more

Service

Customers had positive experiences with service, often highlighting the friendly staff and efficient support,... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the competitive and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Item was delivered by courier the next day and I was given an accurate timeframe for delivery. Very reasonable price for original Epson ink and also much cheaper delivery than competitors. Within minu... See more

Rated 5 out of 5 stars

Great value. Was looking for replacement battery and was delighted and surprised to find that 123ink do so many products. The price for the item I wanted was very competitive and delivery was efficien... See more

Rated 5 out of 5 stars

123ink, replaced the ink I bought 2 yrs ago with a new one when I reported the ink hasn’t been properly used/working since it was purchased in 2024. Craig, in customer support requested for receipt as... See more

Rated 5 out of 5 stars

Ordered a storage tub 'really useful' brand, and I have had they before from other suppliers who sometimes sent it unpacked with just the postage label on or in a flimsy box. This one arrived in a str... See more


Company details

  1. Office Supply Store
  2. Toner Cartridge Supplier

Written by the company

We're a proud to be Irish company, offering one of the country's largest ranges of original (OEM) and compatible printer consumables. Since opening our doors in June 2006, we've grown into an award-winning business serving more than 450,000 private and commercial customers across Ireland. We'd be delighted to add you to the list. With thousands of products in stock, fast order processing, and a team that knows printers inside out, we're here to help you get the right product at the right price.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.5

All reviews

(2,540)

378 reviews in the last 12 months

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Rated 1 out of 5 stars

Slow shipping, not as advertised

Advertised same day shipping, but in reality orderd on a Sunday was not shipped until Wednesday, delivered on Thursday. Why advertise quick turnaround time and then not delivery? Not happy with leaving us without ink for what should have been 2 days

June 28, 2026
Unprompted review
123ink logo

Reply from 123ink

We're sorry to hear you were disappointed with your experience. We apologise for the delay and understand how frustrating it is to be left without ink. If you could contact our customer service team with your order details, we'd be happy to look into what happened. As a gesture of goodwill, we'll also be happy to apply free shipping to your account for a future order. Please get in touch at info@123ink.ie

Rated 5 out of 5 stars

I had no idea what I needed and the…

I had no idea what I needed and the sales assistant went above and beyond to help me identify the vacuum cleaner I had and the battery I needed . For that I’m grateful as an older person it is not easy to navigate through menus so your service was so helpful. Many thanks

July 2, 2026
Unprompted review
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Rated 1 out of 5 stars

Threats for a FIVER

I ordered ink for my printer and after I ordered I was called by the sales team to offer me ink cartridges with a few extra mls ink for an extra 5 euro and 10 cent. The salesman offered to send me a link to pay the extra fiver to which I accepted but got distracted on the day and forgot to pay via the link. An invoice was sent to which I didn't bother with for such a small amount of ink for my personal printer. I also just assumed they would send me out original order without the extra mls as I didnt pay the extra FIVER. 123ink.ie sent me out the ink cartridges with the extra mls in it regardless to which I didn't realize. After this I got a series of emails from 123.ie, with "reminder" in the subject bar which I thought were promotional "don't miss out" emails and never opened them. My last email was a threatening email to say that if I didn't pay 5 euros and 10 cents to them they would be sending my contact details over to solicitors. They didn't ring me once. All for the sake of five euros. I rang them and paid the fee. I will never use this service again.

June 30, 2026
Unprompted review
123ink logo

Reply from 123ink

Hi, we’re very sorry to hear about your experience and apologise for the frustration this caused. The order should not have been amended and dispatched without receiving the additional payment, and we're sorry this happened. The invoice reminder emails you received were automatic reminders generated by our system. I have raised this with the correct department to ensure this does not happen again.

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Rated 5 out of 5 stars

I had problems with ink cartridges and…

I had problems with ink cartridges and customer service was excellent helping me resolve my problem
Delivery was so fast
Would highly recommended this company to anyone I have been using this company for years
Thanks a lot
Anne McDonnell

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

This is an amazing little company

This is an amazing little company, that has become more of a 'support service' to me in my work, than simply a shop! They give fair and balanced advice, they follow-up by phone if you didn't submit an order correctly, they process and send orders very very quickly, quality is always very high, and their prices easily match competitors. I'd be lost without them!

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

I was surprised at the speed of…

I was surprised at the speed of delivery. Product arrived earlier than expected. Busy at work so haven't opened the package yet. If the speed of delivery is anything to go by, then I believe you sold me an excellent product.

June 22, 2026
Unprompted review

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