123ink Reviews 

2,549
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 398 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times, the smooth and easy online ordering process, and the highly competitive prices available. Consumers also appreciate the exceptionally helpful customer support team and the consistently high quality of the items received, alongside very helpful website navigation features. However, some reviewers noted issues with unexpected delivery delays that did not match the fast shipping times promised on the website. Some people were dissatisfied with alternative products, mentioning frustrating printer compatibility problems or poor printing performance with the replacement cartridges.

What people talk about most

Product

Customers report general satisfaction with the product quality, describing items as exactly as described and... See more

Delivery service

Users describe positive interactions with delivery_service, noting that orders frequently arrive within 24... See more

Order

Customers consistently note positive experiences with order processes that are simple and fast. Reviewers... See more

Service

People report high satisfaction with the service, highlighting very friendly and helpful staff who go above... See more

Price

Reviewers highlight positive aspects of price, noting that goods are available at very reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Item was delivered by courier the next day and I was given an accurate timeframe for delivery. Very reasonable price for original Epson ink and also much cheaper delivery than competitors. Within minu... See more

Rated 5 out of 5 stars

Great value. Was looking for replacement battery and was delighted and surprised to find that 123ink do so many products. The price for the item I wanted was very competitive and delivery was efficien... See more

Rated 5 out of 5 stars

123ink, replaced the ink I bought 2 yrs ago with a new one when I reported the ink hasn’t been properly used/working since it was purchased in 2024. Craig, in customer support requested for receipt as... See more

Rated 5 out of 5 stars

Ordered a storage tub 'really useful' brand, and I have had they before from other suppliers who sometimes sent it unpacked with just the postage label on or in a flimsy box. This one arrived in a str... See more


Company details

  1. Office Supply Store
  2. Toner Cartridge Supplier

Written by the company

We're a proud to be Irish company, offering one of the country's largest ranges of original (OEM) and compatible printer consumables. Since opening our doors in June 2006, we've grown into an award-winning business serving more than 450,000 private and commercial customers across Ireland. We'd be delighted to add you to the list. With thousands of products in stock, fast order processing, and a team that knows printers inside out, we're here to help you get the right product at the right price.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(2,549)

390 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service

Website user friendly, order info, tracking info, emails all very helpful and the correct item was delivered on date promised. Highly recommend.

May 22, 2026
Unprompted review
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Rated 2 out of 5 stars

Delivery was disappointing

Delivery.
I paid to have the cartridges delivered by Friday. Unfortunately they didn't come until the following week. I ended up having to purchase elsewhere until the cartridges arrived. Resulting in spending twice what I intended. It was my first order which didn't impress.

May 19, 2026
Unprompted review
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Reply from 123ink

Hi Louise, thanks for taking the time to leave your feedback, and I’m sorry for the disappointment this caused. Your order was shipped on 14/05, the same day it was placed, and the tracking was updated with An Post at 22:04 that evening. As An Post is an external courier, we’re unable to guarantee next-day delivery every time, but we do understand how frustrating this must have been. Thank you.

Rated 5 out of 5 stars

I have nothing but good things to say…

I have nothing but good things to say about this company. I got an elegoo centauri about a year ago needed to get a replacement hot end board about six months after getting the printer. Spoke to a guy Robert in there he had a replacement part by the end of the day was able to pick it up and have it in the printer within 24 hours unbelievably good customer service.

I will be getting my printers from them going forward .

May 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Ryobi electric lawn mower replacement battery.

I have a Ryobi electric lawn mower and the battery wasn’t holding a charge.
A new battery was advertised at €102!
Luckily I bought a compatible one from 123.ie for €60 and it arrived within 48 hours. Highly recommend 123.ie for ease of ordering, value for money and speedy delivery.
P.S.

May 15, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible quality ink and no help to fix the problem.

I originally wanted to order brother toners but the website recommended their own "better value" toners promising that they're just as good so I took the risk and ordered. The first couple of times thw quality seemed good and colours were bright and beautiful but after a handful of times the quality became worse to the point that some things wouldn't even appear on the paper. I contacted customer service and showed them the quality and even though the toners show as being nearly full, the quality is horrible and can barely see it on paper. I was told there is nothing they could do to help me and offered free shipment for my next odrer for the inconvenience caused. I also ordered some pencils from stabillo brand but not sure how old the stock is or what the story because since I took them out of the box they keep breaking and its nearly impossible to color with them. I have 2 euro pencils from aldi which do a better job. Very disappointed and waste of money. Wouldn't order again from here.

February 9, 2026
Unprompted review
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Reply from 123ink

Hi Isabela, we are sorry to see a 1 star review. We would like to investigate this feedback further. If you can please contact us to confirm your order details we can assist you as we have troubleshooting steps that can help in this situation. Many thanks.

Rated 5 out of 5 stars

Packed well and recommend

Ordered a storage tub 'really useful' brand, and I have had they before from other suppliers who sometimes sent it unpacked with just the postage label on or in a flimsy box. This one arrived in a strong box and packed well, some free pens and quick dispatch. Would recommend.

May 18, 2026
Unprompted review
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Rated 1 out of 5 stars

Poor level of service and misleading website

I ordered and paid for a printer from them online, supposed to be sent out the same day if ordered before 6.15pm I placed the order at 2.26pm within 10 minutes I had a phone call saying I should order their own brand toner as printers only come with a starter pack, so I ordered the toner and paid over the phone, this was 2.40pm. I was told I would get an email with a tracking number later that day. No mention of anything else. The next day I checked my account to see if the items were sent. It was showing I owed money for the toner even though I paid over the phone. This was a Friday, I tried to call 3.01pm, no answer office closed. They close early on a Friday at 3.00pm. Great, its bank holiday weekend, now I must wait until Tuesday. So I sent them an email to explain I paid and they must update their records and send the printer. On Tuesday I checked my account, it showed paid but not sent. On Wednesday I checked again, still not sent so I called, was told they were moving warehouses and it will be sent in a couple of days. Then it was one excuse after another. I never got the printer. I cancelled it when they admitted it wasn't in stock. I should have been informed on the day I ordered that there would be a delay instead they just wanted to push their own brand toner and take the money. Be careful when dealing with these people, taking money for something you know is unavailable and making customer think it will be sent out the same day is unacceptable! I will never use them again! I am trying to start a small business with limited funds and this caused me a real headache. I had to wait for the full refund before being able to purchase a printer from a more reputable retailer!

April 30, 2026
Unprompted review
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Reply from 123ink

Hi Stuart, we’re very sorry for the frustration this caused. There were some slight delays due to the bank holiday weekend and our warehouse move, and you should have been informed of this when you were first contacted by our sales team. Could you please confirm your order number so we can look into the issue with your printer further, as you should have been advised if it was not in stock in our Dublin warehouse. Thank you.

Rated 1 out of 5 stars

Beware....

Beware..... If the item you are after is not in their Dub warehouse, and has to come from the EU warehouse. I waited almost 4 weeks to receive my order, still not here as of this review. Their CS will reply to mails, IF theres anyone there, as i was told the agent i dealt with was the only one on. be prepared for canned copy paste replies to mails, and apologies one after the other.
Right now they fail to fulfil eu derived orders in a timely manner. if you have other options, then use them and avoid this lot.

May 14, 2026
Unprompted review
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Reply from 123ink

Hi Gerry, we’re very sorry to hear about your experience and the delays with your order. Unfortunately, we were operating with limited staff due to moving premises during this period, but we’ve been doing everything possible to process and dispatch orders as quickly as we can. Can you provide us with your order details so we can investigate this further and look into what happened with your order and communication. Many thanks.

Rated 5 out of 5 stars

Had an issue with a damaged ink…

Had an issue with a damaged ink cartridge, but the customer service was amazing from start to finish. They sent out a replacement quickly and were so easy to deal with throughout the whole process. They even included a pack of jellies, which was such a thoughtful little touch and really appreciated!

It’s rare to come across customer service this good these days — thank you again for making everything so hassle-free. Highly recommend!

May 13, 2026
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Rated 3 out of 5 stars

WARNING

WARNING!
Overall I was satisfied with their service, but would like to warn when buying refilled by them printer inks. I have printer HP Envy 6032e. Normal black ink is HP 305. They suggested to buy their made ink cheaper than original. Couple of months later when I replaced to that ink, printer din't recognize that ink at all and error come up. I had to buy original HP 305 ink and reset printer to get it work again.

May 12, 2026
Unprompted review
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Reply from 123ink

Hi, thank you for your feedback. HP printers can automatically install software updates, which may affect the use of non-original HP products. Once automatic updates are turned off on the printer, there should be no further issues. If you would like more information on this, please contact our customer service team and they will be happy to help. Thank you.

Rated 1 out of 5 stars

Waited over 1 week for a single toner

April 30, 2026
Unprompted review
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Reply from 123ink

Hi Paul, we’re very sorry for the delay and any inconvenience this has caused. We are currently in the process of moving location, which has led to a slight delay in processing orders. Please be assured that we are doing everything we can to get all orders processed as quickly as possible, as this remains our top priority. Thank you.

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