123ink Reviews 

2,551
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 398 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times, the smooth and easy online ordering process, and the highly competitive prices available. Consumers also appreciate the exceptionally helpful customer support team and the consistently high quality of the items received, alongside very helpful website navigation features. However, some reviewers noted issues with unexpected delivery delays that did not match the fast shipping times promised on the website. Some people were dissatisfied with alternative products, mentioning frustrating printer compatibility problems or poor printing performance with the replacement cartridges.

What people talk about most

Product

Customers report general satisfaction with the product quality, describing items as exactly as described and... See more

Delivery service

Users describe positive interactions with delivery_service, noting that orders frequently arrive within 24... See more

Order

Customers consistently note positive experiences with order processes that are simple and fast. Reviewers... See more

Service

People report high satisfaction with the service, highlighting very friendly and helpful staff who go above... See more

Price

Reviewers highlight positive aspects of price, noting that goods are available at very reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Item was delivered by courier the next day and I was given an accurate timeframe for delivery. Very reasonable price for original Epson ink and also much cheaper delivery than competitors. Within minu... See more

Rated 5 out of 5 stars

Great value. Was looking for replacement battery and was delighted and surprised to find that 123ink do so many products. The price for the item I wanted was very competitive and delivery was efficien... See more

Rated 5 out of 5 stars

123ink, replaced the ink I bought 2 yrs ago with a new one when I reported the ink hasn’t been properly used/working since it was purchased in 2024. Craig, in customer support requested for receipt as... See more

Rated 5 out of 5 stars

Ordered a storage tub 'really useful' brand, and I have had they before from other suppliers who sometimes sent it unpacked with just the postage label on or in a flimsy box. This one arrived in a str... See more


Company details

  1. Office Supply Store
  2. Toner Cartridge Supplier

Written by the company

We're a proud to be Irish company, offering one of the country's largest ranges of original (OEM) and compatible printer consumables. Since opening our doors in June 2006, we've grown into an award-winning business serving more than 450,000 private and commercial customers across Ireland. We'd be delighted to add you to the list. With thousands of products in stock, fast order processing, and a team that knows printers inside out, we're here to help you get the right product at the right price.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,551)

392 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Waited over 1 week for a single toner

April 30, 2026
Unprompted review
123ink logo

Reply from 123ink

Hi Paul, we’re very sorry for the delay and any inconvenience this has caused. We are currently in the process of moving location, which has led to a slight delay in processing orders. Please be assured that we are doing everything we can to get all orders processed as quickly as possible, as this remains our top priority. Thank you.

Advertisement
Rated 2 out of 5 stars

I am still waiting for my order to be…

I am still waiting for my order to be processed, despite placing it five business days ago. There was no notice on the website about any delays due to a warehouse move at the time of ordering.
It would be good business practice to clearly inform customers of such delays in advance, so they can make an informed decision before purchasing. I would also expect existing customer orders to take priority over general stock handling, especially when delays are known.

May 11, 2026
Unprompted review
123ink logo

Reply from 123ink

Hi, we sincerely apologise for the delay with your order and appreciate your patience. Our warehouse was recently relocated, which has unfortunately caused slight delays with some orders being processed. Please be assured that our customers are our main priority and our team is doing everything possible to get all orders dispatched as quickly as we can. We understand your frustration and appreciate your feedback regarding communication around the delays. Thank you.

Rated 1 out of 5 stars

Problem with 123ink labels for a Dymo labelwriter 550.…

I did a search for Dymo labelwriter550 labels. 123ink came top and offered origional Dymo product and an 123ink product for approx half price. I decided to go with the 123ink product and ordered 3 units. The order was delivered very quickly. On loading the labels my printer would not work . Following calls to the Dymo helpline I discovered that the 123ink labels would not work on my printer.Dymo advised that I purchase from Amazon. A call to 123ink suggested that I had not seen the warning on their site and offered a credit note for the unopened product. I sent a screenshot of their website order page which has no warning and offers their product as a suitable alternative. After many emails I have decided to take the hit and never buy from 123ink again.

May 5, 2026
Unprompted review
123ink logo

Reply from 123ink

Hi Tony, we’re very sorry for the inconvenience caused by the labels purchased. When selecting the 123ink labels, there is information advising which printers they are not compatible with. However, we completely understand how the confusion may have arisen in this instance and are currently looking into this internally to see how we can make this clearer for customers.

Our customer service team had offered a credit for the unopened products. If you would still like to proceed with this, please contact us and we can assist further. Many thanks.

Rated 5 out of 5 stars

Experienced excellent back-up

I had an issue with a damaged ink cartridge and was quite upset about it, as it was a new XL cartridge and when I went back to the Lady in 123ink cartridge 604XL, I found her (Jesica) to be extremely helpful and she stayed with me until I received my replacement. I have to say, it's many a long year since I received this level of support and efficiency. I will have no problem staying as a Loyal customer of 123ink.ie well into the future. KH

May 5, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Reassuring service and informative.

While the website is very informative on printer product range, I was able to ring the office and obtain further information without any issue which was very reassuring and made making an online order more reassuring. Great service and delivered by courier as promised.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great products

Great products, easy to insert, very well packed, great value, next day delivery-awesome! Thank you I will do the business with you again.

April 30, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great Service

Cant fault 123ink. Great price, fast delivery and I thought the included free to return recycling envelope was great.

April 16, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Amazing Service, best prices, lovely people.

The website might look a bit old but it has everything as you need it.
Easy to find products, either by brand or part number.
Pricing is probably the best I've seen for Genuine Brands and their generic oem pricing is a good as anyone elses.
What you don't get from Viking / Amazon / HP, a phone call.
To check that you are buying the right product, or that there is less expensive version available that you may have missed - priceless, and why I won't be shopping anywhere else for this style of product anywhere else.

April 24, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Recomend it!

The website appears old-fashioned, which could give a first-time visitor the impression that it’s either not a genuine business or no longer operating. However, both the product and service are completely legitimate. Im pleased with the service and recomend it to others!

April 20, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look