123ink Reviews 

2,549
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 398 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times, the smooth and easy online ordering process, and the highly competitive prices available. Consumers also appreciate the exceptionally helpful customer support team and the consistently high quality of the items received, alongside very helpful website navigation features. However, some reviewers noted issues with unexpected delivery delays that did not match the fast shipping times promised on the website. Some people were dissatisfied with alternative products, mentioning frustrating printer compatibility problems or poor printing performance with the replacement cartridges.

What people talk about most

Product

Customers report general satisfaction with the product quality, describing items as exactly as described and... See more

Delivery service

Users describe positive interactions with delivery_service, noting that orders frequently arrive within 24... See more

Order

Customers consistently note positive experiences with order processes that are simple and fast. Reviewers... See more

Service

People report high satisfaction with the service, highlighting very friendly and helpful staff who go above... See more

Price

Reviewers highlight positive aspects of price, noting that goods are available at very reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Item was delivered by courier the next day and I was given an accurate timeframe for delivery. Very reasonable price for original Epson ink and also much cheaper delivery than competitors. Within minu... See more

Rated 5 out of 5 stars

Great value. Was looking for replacement battery and was delighted and surprised to find that 123ink do so many products. The price for the item I wanted was very competitive and delivery was efficien... See more

Rated 5 out of 5 stars

123ink, replaced the ink I bought 2 yrs ago with a new one when I reported the ink hasn’t been properly used/working since it was purchased in 2024. Craig, in customer support requested for receipt as... See more

Rated 5 out of 5 stars

Ordered a storage tub 'really useful' brand, and I have had they before from other suppliers who sometimes sent it unpacked with just the postage label on or in a flimsy box. This one arrived in a str... See more


Company details

  1. Office Supply Store
  2. Toner Cartridge Supplier

Written by the company

We're a proud to be Irish company, offering one of the country's largest ranges of original (OEM) and compatible printer consumables. Since opening our doors in June 2006, we've grown into an award-winning business serving more than 450,000 private and commercial customers across Ireland. We'd be delighted to add you to the list. With thousands of products in stock, fast order processing, and a team that knows printers inside out, we're here to help you get the right product at the right price.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,549)

390 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from beginning to end

Great service from beginning to end. I was very impressed with the efficiency of the team and the excellent communication and updates received regarding my order! Well done, so refreshing to receive such great service. Thank you

April 9, 2026
Unprompted review
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Rated 1 out of 5 stars

123ink.ca deceptive recommendations

I searched there website for my HP MFP 139we, it listed 8 purchase options. I elected the Moustache brand 141a with Chip. Cartridge arrived and the chip is not compatible with this model. Buried at the end of the page they state it's not compatible. A very misleading website and very deceptive business practice compounded by website design to manipulate the end user. They don't offer refunds so needless to say, if you own a newer HP printer that has a chip I would not recommend using this brand.

So the question is if 123ink.ca is proudly Canadian owned why would an reply come from Ireland 123ink.ie. My complaint is well documented with your support people so feel free to have the refund issued. BTW your response confirms the deceptive website design.

March 25, 2026
Unprompted review
123ink logo

Reply from 123ink

Hi Ken, we’re sorry to hear you didn’t have a positive experience with your order. For the most accurate results, we recommend using the printer model search on the side of the homepage, as the main search bar returns broader matches based on keywords. If an issue occurred on our side, we'll certainly arrange a refund if that’s the customer's preference. Thank you.

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Rated 5 out of 5 stars

123ink.ie great service, great prices

This was my first order with 123ink.ie. The order process was quick and easy. Delivery was next day and the savings are considerable compared with instore retail prices for Canon inks. Though, they provide ink for all other printer brands and lots more.
I will definitely use them in the future.

February 19, 2026
Unprompted review
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Rated 4 out of 5 stars

I ordered ink with 123

I ordered ink with 123 , there was an issue with the product . 123 customer service tried to help but the issue could not be rectified. The company replaced the product . I am most grateful for their efficiency and service, I will be ordering the product again. Excellent value for money and very good customer care experience.
Happy customer, Audrey

February 19, 2026
Unprompted review
Rated 1 out of 5 stars

Misleading “Same-Day Dispatch” – Still Waiting After 4 Days

I ordered a printer last Thursday based on what the website clearly states: “Order before 7pm for same-day dispatch.” Unfortunately, that turned out to be completely misleading.

Four days later there is still no update at all on the delivery status. I’ve called customer service several times because we actually need the printer, and the only response I got was that it’s “somewhere in the warehouse” and hasn’t left yet, and they don’t know when it will be dispatched.

If you cannot honour what you advertise on your website, then you simply shouldn’t say it. Customers rely on that information when making a purchase.

Very disappointed with the service and lack of transparency. At this point I don’t even know when (or if) the printer will actually arrive. Avoid.

March 16, 2026
Unprompted review
123ink logo

Reply from 123ink

Hi Heic, we are sorry to see a 1 star review. Can you please contact us to confirm your details so we can follow up and investigate this internally? Many thanks.

Rated 5 out of 5 stars

Other businesses should take note...

I have been dealing with 123ink for years and in recent times they have really upped their game. They not only offer top quality products and speedy delivery, but this is topped off with some of the best customer service and after sales service you will find today. Really dedicated to customer satisfaction, real humans talk to you (and even call with options if there is likely to be the slightest delay with an order) and they deserve every credit for that in a world that seems to do everything to make customer communications difficult. Highly recommended!

March 1, 2026
Unprompted review
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