123ink logo
Visit website

123ink Reviews 

2,544
•
TrustScore 4.5 out of 5

4.5

Office Supply Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 398 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast shipping times, noting that items arrive promptly and are packed securely in strong boxes. Consumers also deeply appreciate the competitive pricing, user-friendly website navigation, and helpful customer support team that consistently goes above and beyond. People regularly point out the great convenience of finding exactly what they need for their printers and other electronic devices. Some reviewers were not happy with delivery delays, mentioning that shipments occasionally took much longer than initially promised. Others also noted frustrating issues with alternative ink cartridges either failing to work or producing poor print quality.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that items arrive promptly and in great condition.... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders often arrive within 24... See more

Order

Users describe positive interactions with order, highlighting the simple online process and very fast... See more

Service

Customers consistently note positive experiences with service, highlighting friendly staff, fast turnaround,... See more

Price

Consumers find price to be positive, highlighting very competitive and reasonable costs for original and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Item was delivered by courier the next day and I was given an accurate timeframe for delivery. Very reasonable price for original Epson ink and also much cheaper delivery than competitors. Within minu... See more

Rated 5 out of 5 stars

Great value. Was looking for replacement battery and was delighted and surprised to find that 123ink do so many products. The price for the item I wanted was very competitive and delivery was efficien... See more

Rated 5 out of 5 stars

123ink, replaced the ink I bought 2 yrs ago with a new one when I reported the ink hasn’t been properly used/working since it was purchased in 2024. Craig, in customer support requested for receipt as... See more

Rated 5 out of 5 stars

Ordered a storage tub 'really useful' brand, and I have had they before from other suppliers who sometimes sent it unpacked with just the postage label on or in a flimsy box. This one arrived in a str... See more

Company details

  1. Office Supply Store
  2. Toner Cartridge Supplier

Written by the company

We're a proud to be Irish company, offering one of the country's largest ranges of original (OEM) and compatible printer consumables. Since opening our doors in June 2006, we've grown into an award-winning business serving more than 450,000 private and commercial customers across Ireland. We'd be delighted to add you to the list. With thousands of products in stock, fast order processing, and a team that knows printers inside out, we're here to help you get the right product at the right price.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,544)

383 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Advertisement
Rated 5 out of 5 stars

Would use again definitely

Easy to navigate website, several delivery options. Got batteries exactly on time and well packaged. It was my first time using 123ink and I would definitely use them again

April 10, 2026
Unprompted review
Advertisement
Advertisement
Rated 1 out of 5 stars

Item supposed to be instock ready to…

Item supposed to be instock ready to ship. Decided not to buy from amazon and buy from irish site. I under stand we had a bank holiday and item was order thursday before BH. Ordered on 2 april. Now 14th april still no delivery. Spoke to agent 9th who advised would make it urgent.

April 14, 2026
Unprompted review
123ink logo

Reply from 123ink

Hi Derek, we are sorry to see a 1 star review. Unfortunately our orders were taking a bit longer to process due to the Bank Holiday and then the ongoing protests. If you can contact us to confirm your details, we will look into your order further. Many thanks.

Advertisement
Rated 5 out of 5 stars

Great service from beginning to end

Great service from beginning to end. I was very impressed with the efficiency of the team and the excellent communication and updates received regarding my order! Well done, so refreshing to receive such great service. Thank you

April 9, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

123ink.ca deceptive recommendations

I searched there website for my HP MFP 139we, it listed 8 purchase options. I elected the Moustache brand 141a with Chip. Cartridge arrived and the chip is not compatible with this model. Buried at the end of the page they state it's not compatible. A very misleading website and very deceptive business practice compounded by website design to manipulate the end user. They don't offer refunds so needless to say, if you own a newer HP printer that has a chip I would not recommend using this brand.

So the question is if 123ink.ca is proudly Canadian owned why would an reply come from Ireland 123ink.ie. My complaint is well documented with your support people so feel free to have the refund issued. BTW your response confirms the deceptive website design.

March 25, 2026
Unprompted review
123ink logo

Reply from 123ink

Hi Ken, we’re sorry to hear you didn’t have a positive experience with your order. For the most accurate results, we recommend using the printer model search on the side of the homepage, as the main search bar returns broader matches based on keywords. If an issue occurred on our side, we'll certainly arrange a refund if that’s the customer's preference. Thank you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look