As usual, delivery ok and in line with order. Even if the delay to deliver was a bit longer than expected, probably due to May bank holidays and BPost strikes...
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Customerservice responds quickly and they are very cooperative to answer any question and to solve a problem, in my case, I made a mistake when ordering. Also love the fact that they sell lenses with... See more
Hello i contacted your team to ask to push for the delivery as I was traveling on 2/8 and willing to get my package; I received a message from Cedric -who I want to thank personally- who explained me... See more
I placed an order (1OM20865407GR) for contact lenses on the 7th of January 2026. They did send it from Belgium on the 14th of January. However the Bpost courier they used, did not deliver it (it ne... See more
Company replied
Company details
Written by the company
123Optic offers a modern, efficient, and hassle-free shopping experience for customers looking to buy contact lenses online. We sell a wide range of contact lenses, including daily, monthly, weekly lenses, and lens solution, all at competitive prices. Our efficient sending process is what sets us apart from our competitors, allowing us to keep our prices low and offer the best deals to our customers. We take pride in ensuring that every order is processed and shipped promptly, making sure that our customers receive their contact lenses in a timely manner. One of our biggest achievements is having over a million satisfied customers who keep coming back for their contact lens needs. We constantly strive to improve our services and product offerings to meet the needs and expectations of our valued customers. At 123Optic.com, we believe that buying contact lenses online should be a simple, easy, and affordable process. Our focus on customer satisfaction and quality products has allowed us to become one of the leading online retailers of contact lenses. We look forward to serving you and providing you with the best possible online shopping experience.
123Optic.com
Written by the company
- We guarantee low prices and quick delivery!
- 123Optic delivers the best products: daily lenses, monthly lenses, but also colored lenses and lens solution. We are proud to have over 1 million happy customers from all over Europe. ★★★★★
We deliver your lenses as quickly as possible
Free delivery above €99
No matter where you are, we deliver your lenses as quickly as possible, because we collaborate with local logistics partners.
Contact info
Kasteleinsstraat 11, 9150, Kruibeke, Belgium
- +3232703712
- service@123optic.com
- 123optic.com
4.6
Excellent
15K reviews
Asks customers to review
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top communicatie!
June 13, 2024
Efficient delivery
June 4, 2024
great service
they sent a new package because the first one was damaged when delivered at home.
great service
June 5, 2024
Perfect service!
May 29, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Never received
I ordrered a pack of lenses last 21/05. They are still in transit and nobody knows where they are. They told me that i will receive a refund but I didn't receive it, so I will need to talk to my bank. Horrible shopping experience
May 31, 2024
Unprompted review
Reply from 123Optic.com
Dear Pau,
Thank you for your feedback.
Unfortunately your order was lost during transport. My colleague refunded your order on friday. Please take into account that this can take up to several days.
Have a nice day,
Recommended
After some issues at the start, this company made up and has my recommendation now. Fast delivery, strong prices, correct client support, responsive.
April 19, 2024
Good listening
The person knew i was talking about retourning my not ordered contactlenzes
May 15, 2024
Good service, speedy delivery, zero problems
I've been using 123Optic for years, never had a problem. Items are shipped quickly and have always arrived without problems.
April 29, 2024
They keep you up to date regarding the…
They keep you up to date regarding the status of your order when something is not in stock or is in back order.
May 3, 2024
Been ordering here for years
Been ordering here for years - the two only issues i’ve ever had were resolved immediately by the staff!
April 23, 2024
The website is really user-friendly
The website is really user-friendly, and I order my daughter's very high-grade lenses every time without any issue. Thanks.
April 24, 2024
Unprompted review
Very fast and efficient service!
April 3, 2024
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