1310 Reviews 190

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers had a great experience with this company. Customers are highly satisfied with the excellent customer service, often highlighting the staff's helpfulness, professionalism, and quick responses to queries. Many appreciate the reliable and stable service, with consistent speeds and minimal interruptions, making it a great choice for fast internet. The installation process is frequently described as easy and efficient, with teams going above and beyond to ensure connectivity. However, some people were dissatisfied with the service, experiencing repeated outages, slow activation, and poor communication regarding issues. There were also instances where customers reported unfulfilled promises of callbacks and a lack of urgency in resolving problems, particularly outside of business hours.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with many praising the fast internet speeds, reliable... See more

Customer service

Customers consistently note positive experiences with customer service, praising the super and brilliant... See more

Staff

People report positive experiences with staff, highlighting great personal service and helpfulness from the... See more

Response time

Users describe ambiguous interactions with response times, with some customers praising the speed and... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with some customers reporting a great experience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Switched from another provider due to poor service, since joining 1310 I have been really happy so far. Connection is really good, customer service is great. Prompt response. Thankyou.

Rated 5 out of 5 stars

Brilliant Service from 1310, I recently moved into an OFNL area and receiving solid 850/850 Mbps speeds on the 900 package with 1310. The router they provide is a decent Wifi-6 router and very go... See more

Rated 5 out of 5 stars

Excellent customer service and these guys know their stuff. It’s very refreshing to deal with techies in a company that is clearly very passionate about what they offer. Their pricing is on point an... See more

Rated 5 out of 5 stars

Have been with 1310 for 18 months now. Impeccable service and fantastic speeds, way faster than we need. Service has only gone down twice during the period we have had it and both times it has been ot... See more


Company details

  1. Internet Service Provider

Written by the company

Ultra Fast Internet. Simple, reliable


Contact info

4.1

Great

TrustScore 4 out of 5

190 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Just works.

Just works with more than 10 characters.

September 7, 2021
1310 logo

Reply from 1310

Thanks for your 5* review Gordon! Nothing's ever perfect though, so we'd love to hear what we could have done better, no matter how trivial.

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Rated 5 out of 5 stars

Great service

Great service, good price, responsive sales and engagement, few minor issues have been ironed out quickly and efficiently by support. Highly rated

September 7, 2021
1310 logo

Reply from 1310

Thanks for your 5* review Exa! Nothing's ever perfect though, so we'd love to hear what we could have done better, no matter how trivial.

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