180 Medical Reviews 

14,073
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,563 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's staff and customer service, describing representatives as helpful, polite, and professional. Reviewers frequently highlight the excellent service, noting that issues are quickly resolved and support is readily available. The delivery service is consistently reliable, with products arriving on time and tracking information being accurate. Many also appreciate the quality and variety of products, which meet their specific medical needs effectively. Overall, consumers consistently report a highly positive experience, emphasizing the company's dedication to customer satisfaction across all aspects of its service.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising them as friendly, helpful, and... See more

Service

Users describe positive interactions with service, consistently highlighting the company's responsiveness,... See more

Delivery service

Consumers find delivery service to be consistently positive, with many reporting that shipments are always on... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the... See more

Product

People report positive experiences with product, consistently highlighting the ease of use and the quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had left a chat message the night before but for some reason this wasn’t responded to, I was looking for additional supplies while out of town. HOWEVER, when I called the next day, the response wa... See more

Company replied

Rated 5 out of 5 stars

I have found that everything pertaining to my situation has been on time and I've been kept up to date on everything such as date of shipping, progress of shipment and delivery date. I have never had... See more

Company replied

Rated 5 out of 5 stars

I received my supplies on time. However, the delivery person (Fed Ex I believe) placed the package (vertically) behind my vehicle! My son drove down my driveway soon after and was able to retrieve the... See more

Company replied

Rated 5 out of 5 stars

180 medical has provided my urinary supplies for several years. Never once have they failed to deliver on time. In addition, any time I have had the occasion to call them, I have been treated with the... See more

Company replied


Company details

  1. #1 of 31 best companies in Medical Supply Store
  2. #1 of 7 best companies in Disability Equipment Supplier
  3. #1 of 35 best companies in Medical Equipment Supplier

About 180 Medical

Written by the company

180 Medical is one of the most trusted names in catheter and ostomy supplies nationwide. Founded in 2002 by Todd Brown after his spinal cord injury, our company was built on a vision of providing the kind of reliable, compassionate service he once struggled to find.

For over 20 years, we've proudly served customers across the country with high-quality catheter, ostomy, and related urology products, but we're more than just a supplier. When you call us, you're connected with a real person who cares. Our compassionate specialists are here to make the process of getting the catheter or ostomy supplies you need as easy and stress-free as possible.

We answer all your product questions, help you navigate your insurance coverage, and offer free samples and free deliveries discreetly to your door. Plus, we stand behind everything we send with our 100% Satisfaction Guarantee.

Why choose 180 Medical?

  • Nationally trusted catheter & ostomy company with award-winning service
  • Free samples
  • Free discreet shipping nationwide
  • Compassionate peer support and a team of Patient Advocates
  • Secure online portal and app for easy reordering, tracking shipments, and more
  • Help navigating insurance

Built on a foundation of compassion, integrity, and expertise, 180 Medical continues to set the standard as one of the most trusted medical supply companies that provide catheter and ostomy supplies today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

14K reviews

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4.9

All reviews

(14,073)

1,529 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good company to work with

representative of company always polite, helpful, and able to meet our needs and answer our questions. The urologist's nurse is appreciative of them too.

June 10, 2026
180 Medical logo

Reply from 180 Medical

Your feedback means the world to us! We’re thrilled to know you’re happy with our service, and we look forward to supporting you again soon.

Rated 5 out of 5 stars

Deliveries always timely

Deliveries always timely. Professionalism each and every time.

October 7, 2025
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Reply from 180 Medical

We’re so glad you had a great experience with us! Your feedback helps us continue improving, and we truly appreciate your support.

Rated 5 out of 5 stars

Great customer service and place to handle my medical needs

Every one of the customer service agents at 180Medical are always pleasant as well as professional. There is a great group of people to work with there I receive my monthly shipment of catheters like clock work. I couldn't ask for a better place to meet my ostomy needs.

October 7, 2025
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Reply from 180 Medical

It’s customers like you that make what we do so rewarding. Thank you for your kind words, and we’re always here if you ever need us again!

Rated 5 out of 5 stars

I 80medical is always accommodating for…

I 80medical is always accommodating for my supplies.
Always go above and beyond to help with any situation.

October 10, 2025
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Reply from 180 Medical

Your positive feedback truly makes our day! We’re so grateful for your support and are here whenever you need assistance.

Rated 5 out of 5 stars

Great customer service

Great customer service

November 4, 2025
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Reply from 180 Medical

Thanks so much for your review! We’re delighted that you had a great experience with us. We’re here for you anytime you need help!

Rated 5 out of 5 stars

I have always had positive experiences…

I have always had positive experiences with 180 Medical. The shipments are always on time. Customer service is great. I really love the birthday cards and Christmas cards.

October 9, 2025
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Reply from 180 Medical

Your review truly made our day! Thank you for sharing your experience. We appreciate your kind words and are so happy to have you as a customer. Feel free to reach out if you ever need anything!

Rated 5 out of 5 stars

I had a great experience with Carrie my…

I had a great experience with Carrie my rep who made my ordering process so easy. She was super helpful and made the process so quick and easy. I will definitely recommend 180 Medical to any one that needs compression socks.

July 6, 2026
Unprompted review
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Reply from 180 Medical

Thanks so much for your review! We’re delighted that you had a great experience with us. We’re here for you anytime you need help!

Rated 5 out of 5 stars

I've been getting supplies from here…

I've been getting supplies from here for year's now. They have always been on time. Anytime I've called which was once nothing major but they were very helpful and very nice.

October 8, 2025
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Reply from 180 Medical

Thank you for your great review! We’re so glad we could meet your expectations. We’re always here to help with anything you need in the future.

Rated 5 out of 5 stars

I can rely on my monthly order of…

I can rely on my monthly order of catheters and lubricating jelly to be processed timely and arrive by the stated delivery date.

October 7, 2025
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Reply from 180 Medical

Your feedback means the world to us! We’re thrilled to know you’re happy with our service, and we look forward to supporting you again soon.

Rated 5 out of 5 stars

Dependability!!!

October 7, 2025
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Reply from 180 Medical

We’re so happy to hear you had a positive experience! Thank you for your support and for taking the time to leave a review. If you need any further help, we’re just a message away!

Rated 5 out of 5 stars

180 Medical

It is always been a pleasure dealing with 180 Medical and its associates as they always care about your need and what you have to say.

January 20, 2026
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Reply from 180 Medical

Thank you for the glowing review! It’s a pleasure to hear that you’re happy with our service. We’ll be here whenever you need help in the future!

Rated 5 out of 5 stars

Excellent Team Work

Very nice company the people are very nice and helpful.
The shipping dept get your order out to your home in 2 days.
You have an excellent group of people working together .

October 7, 2025
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Reply from 180 Medical

Your review truly made our day! Thank you for sharing your experience. We appreciate your kind words and are so happy to have you as a customer. Feel free to reach out if you ever need anything!

Rated 5 out of 5 stars

Normal dependable service and attention…

Normal dependable service and attention to special needs when they occur.

May 19, 2026
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Reply from 180 Medical

Thank you for your amazing feedback! It’s our goal to provide great service, and we’re so glad to hear you’re happy with it. Let us know if we can assist with anything else.

Rated 5 out of 5 stars

Great product

Great product. Great service.

October 7, 2025
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Reply from 180 Medical

Thank you for your kind words! We’re so happy to hear that you’re satisfied with our service. We’re always here if you need assistance in the future!

Rated 5 out of 5 stars

It was excellent

It was excellent, I need to update my payment information. It was handled fast and easy.

October 8, 2025
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Reply from 180 Medical

Thanks so much for your review! We’re delighted that you had a great experience with us. We’re here for you anytime you need help!

Rated 5 out of 5 stars

Clayton's review

Very cheerful friendly staff,product is delivered on time in perfect condition

July 8, 2026
180 Medical logo

Reply from 180 Medical

Thanks for the wonderful review! We’re grateful to have you as a customer and happy to hear you’re enjoying our service. Let us know if we can assist in any way!

Rated 5 out of 5 stars

Excellent

Great service

October 10, 2025
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Reply from 180 Medical

Thank you for the kind review! We’re so glad to know our service met your expectations. We’re always here to support you, so feel free to reach out anytime!

Rated 5 out of 5 stars

Email ordering

Easy replying to email ordering.

July 8, 2026
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Reply from 180 Medical

We really appreciate you taking the time to leave a review. It’s great to hear that we could meet your expectations. Don’t hesitate to reach out if you need anything!

Rated 3 out of 5 stars

I have been changing my bag almost every day.

I have been changing my bag almost every day because they have not been lasting more than two days. They gave me samples and that what I have been using.

June 1, 2026
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Reply from 180 Medical

Thanks so much for your review! We are glad to hear the samples are working for you.

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