18650 Battery Store Reviews 

If there was a zero, I would have chosen it.
After consulting with someone from 18650 Battery Store, I ordered batteries for my solar lights.
After opening the box I realized the batteries do not fit my lights.
I contacted the company for help and when we realized they are the wrong size they told me "Unfortunately, all sales are final, and we’re unable to accept returns or exchanges. Because there are so many battery types and sizes, customers are responsible for verifying compatibility before purchasing."
No customer service whatsoever! I will never order anything from this company again.

Scammer.. has to be?! Website looks extremely dodgy no details of where they’re located or anything about their business. I purchased a battery. I needed it urgently. It’s been three weeks and it’s nowhere to be seen. Thankfully, I paid on PayPal and got a refund. No response to any of my emails from the shop.

Paid them for batteries I haven't received.
Tracking number isn't recognised.
However, if I get a refund or the batteries, I'll change this review.

Horrible customer service. They sent the wrong batteries to me. When I contacted them, they said I had to pay for shipping back to them (3 times the battery cost, as was the shipping to me) and upon inspection of the returned batteries, I might get a refund. Do not buy batteries from 18650. They are a new standard in bad customer service.

I have orders from them several times. Every time has been a great experience. I signed up to receive emails for sales on vape batteries and I get some great deals. Deals I would never get close to if I walked in a vape shop. I had a question and emailed support and they responded within minutes. I highly recommend them.

Coming back again for another review. 18650 has been very good to me. I know I am getting a good price, quick shipping and great genuine product from them. They are in or near Atlanta Ga. and that makes it even better because I live in Phenix City, Alabama so the shipping is all that much faster. I have bought many a battery from them. Many different sizes and brands. I have not been let down yet. I am even leaving this review BEFORE I receive my latest purchase because I am that confident in them. Not paid for in any way this review. I just like the service. Jim H. Phenix City, Al.

I have been using this company for a few years now they are my go to for all my lithium needs!

Just putchased my third Epoch 460. These batteries are great. The Bluetooth monitoring is easy and convenient. Built in protection makes me feel safe. I've been running the first set for a year no problem. I get 8 hours of runtime on my fver AC with the pair.

very sleazy company with horrendous (non-existent) customer service. sell you junk and then say "no refunds"

I bought two new Epoch 24v Elite v2 230ah LiFePO4 batteries for my all electric, solar powered boat. These batteries kick ass! I previously had two v1 12v Elite 460Ah batteries for my RV and they performed flawlessly, although they had these nuisance high voltage alarms that you had to work around. And the app didn't work properly with two batteries in series. But their customer support was honest about it and helped me configure my charging settings and advised on the best Victron components to use. And these new batteries are even better now that they have over-the-air firmware updates, which is huge for the onboard BMS, Victron comms, and mobile app. I love these batteries! They're not cheap but I highly recommend them to anyone who is looking for a top of the line LiFePO4 battery.

I used them for purchase of about $200, the package was lost and after some calls the issue was resolved. I would use again.

Ordered some very expensive 18650 batteries. Website description did not reference their size or limitations, only their capacity and configuration. When I received them, they did not fit the typical criteria of a 18650 battery size, almost 3/8" too long. Would not fit in my flashlight or even my LI charger. Called the company the day I received them to discuss an exchange. Very cold and dismissive. Would not consider an exchange, just said I was "stuck with them." Poor business practice. Would not use them again.

Canadian customers stay far from this store.
The store did a mystake on the packaging paperwork for importation information. Also
They use UPS to ship to Canada instead of USPS wich is a well known issues for Canadian custommers. The import fees are exagerate (it cost me 215.00$ of fees on a command of 165.00$ value. I refused the package after the recomendation of Battery 18650 store but it doesnt help ! Worse ! UPS incist that i still need to paid and if not, they will submit the issue to a federal agent. So i paid 215$ to UPS to avoid more trooble and i did not receive my cells. The store only refund me without the initial shipping cost....Another deception. I am 52 and its my worst online purchase experience.

BUYER BEWARE. Ordered Kapton tape, but what arrived had absolutely no adhesive once removed from the roll. Looked more closely, and realized they were shipping "Koptan" tape. A blatant second-rate knock off. I went to post a review directly on their website... but there was no option to do so. Now I'm also of the opinion that all the reviews directly on their website are not from genuine customers, but they just added fake reviews directly as part of their webpage.

The batteries arrived in Canada with a hefty (45%) duty charged on delivery. As it wasn't mentioned, they refunded that cost, plus more to make it right. I was impressed. ...And the batteries are quite good.

Very reliable and trustworthy supplier out there. I’ve placed several orders and they always deliver high quality products. Their packaging is great, their shipping is fast, and their customer service is outstanding. I'd never go anywhere else for my battery needs!!!!

I previously wrote about 18650 Battery Store not being willing to replace one of the 3 chargers for the 3 RoyPow Lithium got cart batteries I had purchased. They finally sent a replacement so I wanted to adjust my review.

After a bit of delay, I received a phone call from The company from a man they hired to sort out all of the customer relations and shipping issues. They said they are moving towards sorting out all of the emails and calls and shipping delays - found my order got it out the door also made things right as far as the delay. This is the first time I've been able to get in touch with anyone at the business so there should be a good son of things to come. Fourth time ordering with the company, never been disappointed with the products.

I have purchased quite a few batteries from 18650batterystore.com and their prices are among/pretty much the best. I use them for high-end flashlights that need a lot of juice pushed through them. Great brands like Molicel and Samsung can be found, as well as others. Compare prices and you'll wind up buying there. I had an issue with an order but their support person took care of it and I will be shopping there next time I need more. See for yourself, the inventory available is great.

I’ve purchased multiple times from 18650BatteryStore and all I can say is you’ve earned a loyal customer! Thanks for always having a wide selection of quality batteries at great prices and fast shipping!