Really disappointed I’ve ordered before and received the products within a week so I’m a repeat customer but this time I ordered in October 2025, received an email saying there would be a small delay... See more
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Ordered on 14th November, no order confirmation and no response to online enquiry . Tried sending an email but bounced back. No answer to phone number provided by Afterpay for merchant. Have attempted... See more
These are actually so good! Sizing is so generous as well as my hair feeling super lush on day two when it’s normally pretty dull. Day three I normally have super dry ends and just needing a wash from... See more
Company replied
I enjoy the experience of tailoring products to me. Previously used a similar US brand but being in Australia the air miles advantage appealed to me. The postage packaging was environmentally concscio... See more
Company replied
Company details
- Health and Beauty Shop
- Cosmetics Store
- Fitness and Nutrition Service
- Hair Product Store
- Sports Nutrition Store
- Vitamin and Supplements Store
Written by the company
ONE LABS makes health and wellness products to help you achieve your personal best. All our products are created through the strict adherence to our core values: quality and efficacy, honesty and transparency, and leaving the world better than we found it. 🇦🇺 Australian owned and operated 📫 Free express postage on every order 🌎 Safe ingredients and sustainable packaging 🐶 Cruelty free
Contact info
6A Hurricane Street, 4014, QLD, Australia
- support@onelabs.com
- 1labs.com.au
Hasn’t replied to negative reviews
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My hair feels and looks so much better…
My hair feels and looks so much better after only a few washes

Reply from ONE LABS
It was great
It was great, the shampoo and conditioner solved most of my problems but the strength of my hair never came back. It kept falling off so I had to cut if short. Other than that it's been great so far.

Reply from ONE LABS
Love this product my hair is so healthy…
Love this product my hair is so healthy since using one labs. Just wish I could order the shampoo and conditioner separately. I personally go through my shampoo quicker then my conditioner and now have a whole spare bottle of conditioner.

Reply from ONE LABS
Great product
Well the product is customised to my needs and not the needs of other pranks that put some amount for everyone and it’s made the way i want it service was swift.
Price point was good as well

Reply from ONE LABS
Best Shampoo & Conditioner
Product is amazing. No more swelling, burning and bright red face after washing my hair. The shampoo and conditioner smells amazing and communication from One Labs is absolutely fabulous!!!!

Reply from ONE LABS
Looks great. Smells great.
Awesome personalisation. Smells great. Has little personalised manual. Could be more hydrating.

Reply from ONE LABS
Personalised hair care
I love the fact i have my own personalised haircare by taking a small quiz. Love the results, my hair feels more nourished and healthy.

Reply from ONE LABS
the scent and formula is amazing
the scent and formula is amazing, the shampoo floral smells a little odd lowkey but otherwise it’s really good. however, it’s super expensive for $70 for both and for the size 500mL (i think)

Reply from ONE LABS

Reply from ONE LABS
Not super satisfied with the product :((
I recently took the plunge and purchased the shampoo and conditioner and am unfortunately not overall super happy with the results. I have very oily hair, which was the main issue I wanted to fix. I added that into my formula, however, I have not noticed a difference, In fact, I think my hair is more oily than before and I am still needing to wash it every 1-2 days. Since using this shampoo and conditioner, my hair has become frizzy and tangled, which didn't happen before. I have tried it multiple times to allow my hair to adjust, however, I has not worked on my hair. I have reached out to the customer service team and have not received a response. I do love the smell of it though!

Reply from ONE LABS
Awesome pre workout
Great pre workout! It helps me get really fired up for big gym sessions and it also has a great taste and no crash because it only had the ingredients that I picked in it. It came really quick too which I was surprised about since it was custom made. The pineapple flavour is my favourite! Will 100% be getting another tub

Reply from ONE LABS
I had a super painful and oily scalp 2…
I had a super painful and oily scalp 2 months postpartum and was skeptical about paying $70 for a new shampoo/conditioner that might not have worked. From the moment I washed my hair using onelabs, my scalp hasn’t been as oily, there’s no pain and my hair is a lot less frizzy. Smells good, great value for money and the hair quiz was spot on.

Reply from ONE LABS
Very impressed
Ordering online was easy, order came very quickly, and love the ability to customise for my hair. Smells beautiful and my hair feels great.

Reply from ONE LABS
I found the shampoo to be extremely…
I found the shampoo to be extremely drying and the conditioner didn’t do much at all. It barely made a difference. Almost made my hair more unmanageable than it already is. Not saying all products are bad but it personally didn’t work for me at all.

Reply from ONE LABS
First time user
Loved that you were able to tailor make your own shampoo and conditioner.
However I feel that I need to wash my hair twice or use twice as much shampoo than conditioner as the product doesn't seem to lather in your hands very well.
Love the fragrance and still feel that its value for money.

Reply from ONE LABS
Great product
Great product. Fast service. My hair feels and looks amazing. I’ll be back next time.

Reply from ONE LABS
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