1st Central Insurance Reviews 

The quality of service the guarantee, cover to a good price.

Easy to use site and great comparison quote

DO NOT USE THIS COMPANY! I took out a policy with them, they asked me for proof of my no claims bonus, which I then showed them - it was my certificate from my prior insurance company. They said they wouldn't take my certificate as proof and then hiked the price up, so I spoke with an agent and cancelled the policy, however, they still demanded almost £100 to do this, and this was in the first 7 days - I would urge each person who comes across this company to be wary. They threatened me with legal action if I did not pay - it has been horrendous. Also it is remarkably difficult to speak to anyone without getting cut off, and I have been driving for over 26 years and have never dealt with such an abhorrent company.

Been trying to speak to someone all morning about renewing insurance for an elderly relative.
Absolutely useless
UPDATE
After getting through to someone eventually they were a waste of time, wouldn't do anything because they couldn't speak to the policyholder and said he needed to email.
He is 86 deaf and doesn't have a means of emailing, that is why his niece has POA who was the person phoning, we didn't have a problem last year when we phoned and made changes.
Went to a local insurance broker, brilliant service better price and no hassle.
I'm going to come away from web insurance and will renew my 4 vehicle's through the same broker.

Utterly disgusted by their customer service. My insurance this year has increased by 20% with a £150 compulsory excess added. I rang to confirm and discuss potentially moving to a cheaper package as I'm not getting the full use out of mine. I've been a customer for three years and have called them to discuss my renewal each time, it has usually been a really helpful process.

I waited on hold for half an hour before somebody answered. I explained the situation and the woman on the other end repeatedly interrupted and dismissed me, to the stage where I had to ask her politely to stop talking over me. As she continued I asked to speak to a manager, at which point she said she did not understand why I was unhappy but could "transfer me to another agent who could say the exact same thing", I repeated that I wanted to speak to a manager about her conduct.

She then put me on hold for another 30 minutes before simply hanging up. I had every intention of staying with First Central until this experience, this is the poorest customer service I've come across.

(It does seem that lots of their one star reviews are very recent and heavily linked to their customer service, not a unique experience)

Not a lot of price increase which l appreciate

Got a quote through Compare the Market, connected immediately to 1st Central website. Simple to complete their forms and pay.

There was an error in the start date for my insurance to start, by two days. I was informed that if I wanted to amend it, I would have to cacnel this 0olicy ( whihc had not yet started).. take out a new one.. pay the first month again on the new policyy and request the 1st payment aleadsy made back as a refund. thne to make things worse, I would be charged £50 to do this . Totally illogical. instead I have had to take out temp car insurance for 2 days to cover the error.

Very competitive prices, easy to use, good customer services.

Straight forward easy to use good quotes

They deals with the quick and thank you))

Yes and very helpful

Actually speaking to one of your team after a very frustrating time trying to pay they were so helpful and understanding so good to speak to a human.!!_

Perfect still the same good company and no complaints

Was able to sort it out online

I have been waiting for a phone call as the transaction originally didn’t go through, after ringing the helpline and getting nowhere we went elsewhere. Now we are left with two sets of car insurance and still waiting for a phone call to sort out the unauthorised payment. This still hasn’t been sorted!