Enjoy the View / 1st Folding Reviews 

207
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. The overall service, from initial quotes to installation, is consistently described as excellent and efficient. Customers frequently praise the staff and engineers for their professionalism, helpfulness, and friendly demeanor, often going above and beyond. Exceptional customer service and after-sales support are highlighted, with quick responses and effective problem resolution. Reviewers are satisfied with product longevity, noting many doors and windows perform excellently for over a decade. This long-term reliability is complemented by consistent, responsive after-sales service, ensuring continued support even years post-installation.

What people talk about most

Service

Reviewers mention positive feedback about service, often highlighting the outstanding after-care and the... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Product

Users describe ambiguous interactions with product, with many customers expressing satisfaction with the... See more

Quality

Reviewers highlight positive aspects of quality, praising the excellent workmanship and the durability of... See more

Customer service

Clients share positive opinions on customer service, consistently praising the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole process from getting the first quote, visiting the show room, the detailed survey and installation was really very good. The process and all people that we dealt were really good, responsi... See more

Rated 5 out of 5 stars

Great service. Were quick to come out to assess our leaking roof lights, despite being 8 years since they were installed. Implemented a quick temporary fix until they could come back to do a perman... See more

Rated 5 out of 5 stars

We had bifolding doors fitted by 1st Folding Doors 18 years ago and they have been excellent. Recently we had a problem with the closing mechanism and Jenny from the service team could not have been m... See more

Rated 5 out of 5 stars

I had a problem with the key getting jambed on my Bi-Folding doors yesterday. Daniel from 1st Folding Sliding Doors came to my house this morning to review the problem. Witinin minutes Dan... See more


Company details

  1. Double Glazing Installer

Written by the company

A FENSA registered bespoke glazing company in west London. We offer full personal service: folding doors, sliding doors & bi fold doors accross the UK


Contact info

4.9

Excellent

TrustScore 5 out of 5

207 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(207)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant Service

First Folding’s Patio doors are massive and awesome. Installed in 2019, this was a service visit due to a lock issue. Jenny booked it. Dan turned up on time. Expert knowledge, experience & expertise and the doors are back to normal. Brilliant. Thanks guys.
Martin - Bromley

July 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Absolutely brilliant company.

We could not recommend Enjoy the View Glazing highly enough. From start to finish the process was seamless. They replaced ALL of our windows and doors. The attention to detail was really impressive. We are absolutely delighted. If you are thinking of getting windows or doors, use them. Brilliant.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service! After 16 years we needed some of the panels to be replaced. We contacted Jenny the Service Manager who arranged for a free survey, ordered the panels and they were installed as promised by Daniel and a colleague over a few hours. They adjusted the doors and replaced the lock. So pleased with the level of the support after so many years of installation. Courteous, prompt and competent!

June 9, 2026
Unprompted review
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Rated 5 out of 5 stars

I bought a bi-folding door from 1st…

I bought a bi-folding door from 1st Folding Sliding Doors nine and a half years ago, and I was very happy with their service at the time.

Unfortunately, earlier this year the door stopped closing properly, so I contacted them again. Jenny, the Service Manager, was wonderful. She quickly arranged for a team to visit on a Saturday, as it was the only time I could do, and they resolved the issue as soon as possible.

They could have tried to argue that the problem was caused by me, but they didn’t. Their guarantee is 10 years on workmanship and 20 years on materials, and I can personally confirm that they truly stand by it.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Great service from a very friendly helpful comoany.
Daniel and his colleague sorted my sliding door issue out in no time.
Very professional and even demonstrated how to keep them in top condition. I would highly recommend this company

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding

From the first phone contact with Jenny to report the issue we were having through to the visit from Dan to fix the issue the service was outstanding. The level of professionalism, communication and care went above and beyond our expectations. Will continue to recommend this company as we have for the last 7 years. Thank you very much.

April 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Great quality doors and service

We had 2 x 3-panel bi-folds fitted in 2016 and they're still in great shape 10 years later. When we had a question about handles they were really responsive in checking and fixing.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

After-sales care

We have had our sliding doors for around seven years now and recently had a problem with the door handle.
Within a day of reporting the fault, Dan had come out, replaced the faulty handle and checked everything was in order. He was courteous, very professional and a credit to the company.

March 23, 2026
Unprompted review
Rated 1 out of 5 stars

Awful experience

We used the company to install all windows and sliding doors in our brand new house. We had 3-4 months of delay to our windows installation, they got one of the windows wrong 5 times. I am not even exaggerating, they kept on bringing the parts and they kept on not fitting in the hole, hence the multi month delay which costed us thousands of pounds as we had to delay installation of other things in the room (flooring, fitted wardrobes) and had to delay the overall move in date into our house. The skylight windows also started leaking and were fixed by them once which did not solve the issue and now 3 years in we still get the leaks. I really wish we went with a different company.

January 1, 2026
Unprompted review
Enjoy the View / 1st Folding logo

Reply from Enjoy the View / 1st Folding

Thank you for taking the time to share your feedback. We are always committed to supporting our customers, so we would like to clarify a few important points based on our records.

Following the initial installation of your windows, our team attended your property to assist with the issues that were reported at the time. We addressed all concerns raised, including the remake of the front bay window. As discussed during those visits, the structural opening of the bay at your home is significantly out of alignment, which you also acknowledged in writing. Because of this, each section of the bay had to be manufactured at different heights to achieve a straight transom line. Despite these constraints, we ensured the installation looked as balanced as possible within the limits of the existing structural issues.

All items raised with us during that period were addressed, and we have no communication on record since our last visit in 2023. We also have no record of any skylight leak being reported to us after that date. If this is a new issue, we would, of course, be happy to investigate it.

We take all concerns seriously, so please contact our office urgently on 0208 997 2448, or email images/videos to service@1stfoldingslidingdoors.co.uk, so we can arrange a visit and look into this for you.

We look forward to hearing from you.

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Rated 5 out of 5 stars

Dan and Jenny have been super…

Dan and Jenny have been super responsive and helpful with my issue. They are kind and easy to speak to and Dan was able to diagnose and plan a solution on the spot.
I’m confident he will resolve the problem which is such a relief.
Jenny gave me options and arranged an appointment straight away. Dan came out within a couple of days.
Very pleased

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Door repair/servicing

Daniel came and fixed an issue with our doors. He immediately identified the most likely fault, which other engineers had not managed to identify, and returned to fix it once the issue was confirmed. He was very friendly and professional and fixed the issue quickly.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Were quick to come out to assess our leaking roof lights, despite being 8 years since they were installed. Implemented a quick temporary fix until they could come back to do a permanent fix once it had stopped raining. Went above and beyond at the appointment and always very friendly and courteous.

February 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Fabulous service from start to finish and beyond…

From start to finish my experience with 1st Folding Sliding Doors has been excellent. The initial meeting to discuss my requirements followed by the installation of large windows and a patio door. Ali was my contact throughout, keeping me up to date and answering questions along the way in a highly professional and friendly manner. Once installed I have had contact with Daniel and Jenny, due to some building issues and a small detail had to be changed. They have both been fantastic and resolved everything within a short timeframe. I am very pleased with the results and can highly recommend 1st Folding Sliding Doors. Thank you for making my journey with yourselves a pleasure.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

As the handle of the sliding doors lock…

As the handle of the sliding doors lock developed a fault the door would not lock. I contacted them at about 11.30 am and as this is a security issue it was ranked urgent. Aboout 3.45pm today Daniel popped over really nice guy and made the door secure , big relief

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service by Daniel

Excellent service by Daniel ! He took the time to explain the cause of the problem and how he was going to resolve it. True to his word it's now all sorted. He conducted himself throughout, in a professional and friendly manner.

February 19, 2026
Unprompted review

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